Warranty Claims Analyst

PACCAR•Renton, WA

About The Position

PACCAR/Kenworth is seeking a Warranty Claims Analyst to review and process warranty claims and provide support to Kenworth dealers and fleet customers. The analyst reviews claim information and works independently with Supplier Recovery, Engineering, or Quality to process claims according to established guidelines. The role serves as a subject matter expert for assigned business unit responsibilities and works with internal and external stakeholders to identify business challenges and improvement opportunities. Responsibilities also include managing accurate invoicing and reconciliation of Supplier Recovery-related warranty costs. Travel to fleet, dealer, or production locations is required as needed and is expected to be less than 5%. Additional technical and administrative duties may be assigned. The successful candidate can manage large volumes of claims data, provide data-driven answers, communicate and negotiate effectively, and work in a fast-paced, just-in-time environment with changing objectives. The role requires organization, deadline management, attention to detail, mechanical aptitude, and the ability to take responsibility for projects while working under general or minimal supervision. A bachelor's degree is preferred, though equivalent relevant experience may substitute. The position requires 2–3+ years of experience. Experience creating and managing ad-hoc SQL queries and dashboards in Snowflake or Tableau, and prior automotive or truck dealership service advisor or service manager experience, are advantageous. PACCAR is a global commercial vehicle, financial, and customer service company. Kenworth manufactures heavy- and medium-duty trucks and is developing technologies including battery-electric vehicles, fuel-cell electric powertrains, and autonomous driving systems. The company describes its workplace as committed to diversity, equality, and inclusivity.

Requirements

2–3+ years of experience required.
Strong communication and negotiation skills.
Intermediate to advanced skills in MS Word, Excel, PowerPoint, and Access.
Good recall of detail and mechanical aptitude.
Self-motivated and able to work in a fast-paced, just-in-time environment with rapidly changing objectives.
Able to accept responsibility for assigned projects and work effectively under general or minimal supervision.
Comfortable processing large volumes of claims data and providing data-driven answers about processed material.
Able to remain organized, meet deadlines, and deal with ambiguity.
A bachelor's degree is preferred; equivalent years of relevant experience can be substituted for a degree.

Nice To Haves

Ability to create and manage ad-hoc SQL queries and dashboards within Snowflake or Tableau to support claim management and goals.
Previous automotive or truck dealership service advisor or service manager experience.

Responsibilities

Review and process warranty claims.
Review claim information provided by dealers and work independently with Supplier Recovery, Engineering, or Quality to process claims according to established guidelines.
Provide regular support to Kenworth dealers and fleet customers.
Serve as a subject matter expert for assigned business unit responsibilities.
Work with internal and external stakeholders to understand business challenges and opportunities for improvement.
Manage accurate invoicing and reconciliation of Supplier Recovery-related warranty costs.
Travel to fleet, dealer, or production locations as needed; travel is less than 5%.
Perform additional technical and administrative duties as assigned.

Benefits

401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Comprehensive paid time off, including at least 10 paid vacation days, 12 paid holidays, and sick time; additional vacation days are provided with additional seniority or years of service.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for the employee and family.
Flexible spending accounts (FSA) and health savings account (HSA).
Paid short- and long-term disability programs.
Life and accidental death and dismemberment insurance.
Employee assistance program services including wellness plans, estate planning, and financial counseling.
Growth and development opportunities.
Work alongside experienced colleagues recognized as experts in their fields.
Opportunity to support or design future commercial vehicles, including electric and autonomous trucks.