Warranty Analyst

Yancey Bros. Co.•Austell, GA

About The Position

The Warranty Analyst prepares, processes, and settles claim payments in a timely manner to Caterpillar and other authorized vendors, and supports service departments with warranty-related information. The position monitors submitted claims and resubmits or appropriately allocates settlements with unpaid balances. It also assists with warranty audits and communicates warranty guidelines, procedures, and updates to help ensure personnel meet documentation and process requirements. The role includes participating in warranty registration and coverage quoting, determining expenses vendors are responsible for under coverage agreements, seeking payment, resolving unpaid balances with vendors and service departments, and allocating settled claims with Accounting. The analyst responds to vendor requests for additional payment information, provides departmental support to maintain workflow, participates in safety programs, and may travel to branch locations to support service departments. Other duties may be assigned as needed.

Requirements

Understanding of warranty processes and billing.
Knowledge of computer applications such as Microsoft Office, Internet Explorer, and Google Chrome; proficient typing skills.
Good written and verbal communication skills.
Ability to read, analyze, and interpret technical information, including technician notes, vendor instructions, and warranty procedures and guidelines.
Skill with basic computer applications, including email and internet usage.
Ability to ask and appropriately respond to customer and supervisor questions in a timely manner.
Ability to manage a heavy workflow efficiently.
Basic accounting knowledge.
High school diploma or equivalent preferred.
Ability to take direction and work in a team environment.
Strong sense of urgency and desire to provide superior customer service.

Nice To Haves

Two years of experience in the heavy machinery industry.
Prior warranty experience.
Understanding of basic hydraulics and mechanical aptitude.
DBS system knowledge.

Responsibilities

Participate in warranty registration and quoting processes for coverages.
Determine expenses vendors are responsible for under coverage agreements and seek payment.
Work with vendors and service departments to resolve unpaid balances remaining after settlement.
Work with Accounting to allocate settled claims for remaining balances.
Communicate warranty guidelines, procedures, and updates to appropriate personnel to ensure warranty and documentation requirements are met.
Resolve vendor requests for additional information required for payment.
Monitor submitted claims and resubmit or appropriately allocate settlements with unpaid balances.
Assist with warranty audits.
Participate in required safety programs and work safely.
Support others in the department as needed to maintain an even workflow.
Travel to branch locations when needed to support service departments.
Perform other duties as necessary.