Warranty Analyst - Power

Altorfer•Addison, IL

7d•Onsite

About The Position

Altorfer Power Systems is hiring a Warranty Analyst to support customers and protect financial performance by improving warranty processes across the Power Systems division. The role works with Prime Product Sales, Packaging, Data Center, Service, Product Support Sales, and Parts to manage warranty claims from identification through final settlement, including related documentation, enrollment, and training. The position supports warranty recovery for engines, generators, packaged equipment, and related components. The Warranty Analyst coordinates claims, warranty enrollments, and warranty system administration, including Extended Warranty (ESC) quoting. The role evaluates repair findings and expenses against warranty policies; coordinates claims with Caterpillar, packagers, and third-party suppliers; monitors deadlines and claim recovery; and follows issues through settlement and payment. It also provides coverage guidance and training, reconciles warranty variances with Accounting, reports on recovery and claim trends, and works with leadership to improve processes. The position works in an office environment, with occasional access to the service shop or warehouse requiring appropriate safety equipment. Schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with weekends and overtime as needed.

Requirements

Technical understanding of engine and generator components, system functionality, and basic failure analysis.
Ability to interpret technician findings and repair reports to evaluate warranty eligibility and prepare well-supported claims.
Computer literacy and proficiency with Microsoft Word, Excel, Power BI, Outlook, and other data systems.
Ability to multitask in a fast-paced environment.
Strong analytical, quantitative, and problem-solving skills across multiple systems, management levels, and functions.
Ability to read and interpret equipment service manuals, parts literature, policies, claims, and standard operating procedures.
Excellent oral and written communication skills for professional business correspondence and documentation.
Excellent customer service skills.
Dependability and strong organizational skills.
Ability to use initiative and work independently without direct supervision.

Nice To Haves

Associate’s degree preferred; preferred fields include automotive/diesel technology, digital, data analytics, business administration, electronics, engineering, computer technology, or a related field.
Three to five years of applicable work experience desired.

Responsibilities

Coordinate and manage the warranty claims process to provide customer support, maximize recovery, and minimize expense.
Collaborate with service, sales, packaging, and data center teams to identify warranty-eligible repairs, recoverable costs, and required supporting documentation.
Submit and process warranty claims and new and used warranty enrollments in a timely manner, and administer warranty systems, including Extended Warranty (ESC) quoting.
Maintain warranty procedure documentation and communicate and ensure compliance with Caterpillar, Altorfer, packager, and third-party vendor requirements and procedures.
Interpret technician findings, repair reports, and technical repair data to validate warranty eligibility.
Review parts, labor, travel, and outside service expenses for accuracy, completeness, and eligibility under applicable warranty policies.
Determine warranty coverage and coordinate claims with Caterpillar, packagers, and third-party suppliers for engines, generators, enclosures, cooling systems, controls, and other packaged components.
Monitor outstanding claims and deadlines; resolve discrepancies, submit contest claims, and follow recoveries through final settlement and payment.
Escalate significant disputes, overdue claims, and recovery risks to appropriate leadership.
Review non-allowed or returned claims and resubmit them for last-chance recovery or potential factory goodwill support with appropriate justification.
Coordinate failed-part retention, return, and disposition with relevant departments and suppliers.
Answer warranty coverage questions from internal personnel and external customers.
Obtain required factory, vendor, or management approval for coverage exceptions, goodwill requests, and commitments outside established authority.
Provide training support to internal and external customers on warranty claim requirements, documentation, and processes.
Reconcile the warranty variance report with Accounting monthly and resolve or escalate outstanding differences.
Prepare periodic reports on warranty recovery, claim aging, settlement variances, and recurring issues.
Identify errors, documentation deficiencies, and troubleshooting gaps, and collaborate with leadership to improve recovery and processing time.
Perform additional duties as assigned.