Warranty Analyst - Power

Altorfer CAT•Addison, IL

9d•$20 - $32•Onsite

About The Position

Altorfer Power Systems is hiring a Warranty Analyst to support the Power Systems team by providing responsive customer support, protecting financial performance, and improving warranty processes across the division. The role works with Prime Product Sales, Packaging, Data Center, Service, Product Support Sales, and Parts to manage warranty claims from identification through final settlement, as well as related documentation, warranty enrollment, and training. The position helps ensure customers receive appropriate warranty support and Altorfer recovers eligible costs for engines, generators, packaged equipment, and related components. The Warranty Analyst coordinates claim submission, processing, appeals, and settlement; validates warranty eligibility using technical repair information; manages warranty enrollments and system administration; and communicates applicable procedures and requirements. The role also monitors claim aging and deadlines, reconciles warranty variances with Accounting, prepares reports, and works with leadership and other teams to improve recovery and processing.

Requirements

Technical understanding of engine and generator components, system functionality, and basic failure analysis, with the ability to interpret technician findings and repair reports to evaluate warranty eligibility and prepare supported claims.
Computer literacy and proficiency with programs such as Microsoft Word, Excel, Power BI, Outlook, and other data systems.
Ability to multitask in a fast-paced environment and work as a self-starter.
Strong analytical, quantitative, and problem-solving skills across multiple systems, management levels, and functions.
Ability to read and interpret equipment service manuals, parts literature, policies, claims, and standard operating procedures.
Excellent oral and written communication skills for professional business communications and documentation.
Excellent customer service skills.
Dependability and organizational skills.
Ability to take initiative and work independently without direct supervision.

Nice To Haves

Associate’s degree preferred. Preferred areas of study include automotive/diesel technology, digital, data analytics, business administration, electronics, engineering, computer technology, or a related field.
Three to five years of applicable work experience desired.

Responsibilities

Coordinate and manage the warranty claims process to provide service to internal and external customers while maximizing recovery and minimizing expense.
Work with service, sales, packaging, and data center teams to identify warranty-eligible repairs and recoverable costs and obtain supporting documentation.
Submit and process warranty claims, new and used warranty enrollments, and warranty system administration, including Extended Warranty (ESC) quoting.
Maintain warranty procedure documentation and communicate and ensure compliance with Caterpillar, Altorfer, packager, and third-party vendor requirements and procedures.
Interpret technician findings, repair reports, and technical repair data to validate warranty eligibility; review parts, labor, travel, and outside service expenses for accuracy, completeness, and eligibility.
Determine applicable warranty coverage and coordinate claims with Caterpillar, packagers, and third-party suppliers for engines, generators, enclosures, cooling systems, controls, and other packaged components.
Monitor outstanding claims and submission and appeal deadlines; resolve discrepancies, submit contest claims, and follow recovery through settlement and payment.
Escalate significant disputes, overdue claims, and recovery risks to appropriate leadership.
Review non-allowed or returned claims and resubmit them for last-chance recovery or potential factory goodwill support with appropriate justification.
Coordinate required failed-part retention, return, and disposition with applicable departments and suppliers.
Respond to warranty coverage questions from internal personnel and external customers, and obtain required approvals for coverage exceptions, goodwill requests, and commitments outside established authority.
Provide training support to internal and external customers on warranty claim requirements, documentation, and processes.
Reconcile the warranty variance report with Accounting monthly and resolve or escalate outstanding differences.
Prepare periodic reports on warranty recovery, claim aging, settlement variances, and recurring issues; identify errors, documentation deficiencies, and troubleshooting gaps, and collaborate with leadership on improvements.
Perform additional duties as assigned.