Warranty/Quality Reporting Administrator

Rinnai America Corp• US,

7d•Hybrid

About The Position

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities. Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai. Location: 103 International Dr. Peachtree City, GA. Schedule: Monday-Friday Hours: 8:00am-5:00pm Hybrid Model: In-office on Tuesdays, Wednesdays, and Thursdays; remote work on Mondays and Fridays (This position requires flexibility in scheduling based on business needs.) What does a Warranty/Quality Reporting Administrator do at Rinnai? Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines. Research and provide resolution to all disputed processed claim inquires. Development of necessary reports/information to assist in control of warranty expense through the identification of significant drivers of service calls and/or component part replacements.

Requirements

High School degree or equivalent required.
One year of warranty administration or repair parts/service-related experience preferred
Attention to detail and follow through on all issues
Honesty and integrity
Team player: ability to work with others at all levels
Patience and ability to show empathy to customer needs
Working knowledge of all Microsoft Office products as well as Crystal Reports
Multitask with competing priorities
Work cooperatively within a team environment

Responsibilities

Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies.
Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims.
Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes.
Coordination of all Authorized Service Provider information and timely and effective communication to all ASP’s as related to distribution of material, Tech Bulletins, letters of termination, etc. This will involve processing Authorized Service Provider contractual agreements, ensuring all necessary paperwork, W9 forms, and Proof of Liability Insurance are received, setting ASP’s up in Rinnai’s operating system, and maintaining a database listing all ASPs with appropriate ASP information.
Maintain detailed and current knowledge of the Company’s products and warranties.
Other duties and responsibilities as required
Embrace and support growing business demands in a changing environment
Awareness and compliance of Company Policies and Procedures