Warranty Administrator

Embraer•Melbourne, FL

20h

About The Position

The Warranty Administrator analyzes claims for data accuracy, validates discrepancies and corrective actions, and ensures claims are timely and adhere to Embraer policies, programs, and contractual agreements. The role evaluates coverage, verifies claim details and supporting documentation, authorizes and processes payments through Embraer finance, and works with service centers, customers, internal teams, vendors, and regional teams to settle claims. It also supports warranty policy and system improvements, vendor recovery activities, training, presentations, reporting, and continuous improvement initiatives. The position requires the employee to work safely and professionally while complying with applicable regulatory requirements, including OSHA, EPA, state, and federal regulations. Employees are subject to random drug and alcohol testing in accordance with FAA regulations. All employees are expected to follow company values and policies, incorporate Lean and P3E concepts into daily activities, pursue continuous improvement, protect confidential information, and satisfy work schedule requirements. Other duties may be assigned.

Requirements

Minimum of 3–5 years of relevant experience.
Previous experience using an export/import management system is required.
Experience supporting military or government-contracted aircraft warranty programs.
Experience with aircraft warranty administration at an OEM or service center.
Experience as a Field Service Technical Representative.
Experience with negotiation, dispute resolution, presentation delivery, and aircraft familiarization.
Experience participating in P3E and Lean improvement projects.
Customer support skills and warranty processing knowledge.
General aviation knowledge and knowledge of FAR and DFARS regulations.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Access) and SAP.
Ability to build and maintain interpersonal relationships and work as a team player.
Excellent verbal and written communication skills at all levels.
Accuracy and attention to detail.
Ability to work safely and professionally in accordance with applicable regulatory requirements.
Ability to satisfy work schedule requirements.

Nice To Haves

Bachelor's degree in Business Administration or a related field desired.
FAA Airframe & Powerplant (A&P) license preferred.
Previous experience in accounting, finance, logistics, and/or purchasing is preferred.
Experience processing warranty claims involving international shipping is desired.

Responsibilities

Analyze submitted claims for data accuracy and validate discrepancies, corrective actions, timeliness, and adherence to Embraer policies and programs.
Follow up with Embraer Authorized Service Centers, customers, and other Embraer divisions to correct errors or obtain missing information.
Evaluate claims and determine appropriate coverage based on contractual agreements, including warranty, EEC, exchange programs, service bulletins, ADs, and AOG maintenance recovery service.
Verify parts disposition, labor hours, vendor services, Embraer delivery letters, and concession approvals as applicable.
Authorize and process claim payments through Embraer finance.
Interface daily with aircraft technicians, service center managers, finance, and parts and materials specialists during claims settlement.
Participate in developing changes to warranty policies and procedures; analyze, validate, and test electronic system changes.
Participate in Embraer vendor recovery activities and maintain knowledge of engine and avionics suppliers and their warranty programs.
Train Authorized Service Center personnel, customers, and Embraer employees on warranty processes, policies, transactions, and procedures.
Conduct web conference training on using FlyEmbraer and eParts to file, edit, and track claims and track parts movement.
Create and deliver presentations and formal updates at operator conferences, management briefings, customer and supplier meetings, and Authorized Service Center meetings.
Work with Embraer regional teams on international customer transactions and agreements.
Identify continuous improvement opportunities and implement corrective actions to improve productivity, accuracy, and customer service while reducing cycle time and cost.
Produce reports, maintain accurate records of claims and disposition, and report work-in-process and backlog status to management.
Perform other duties as requested or assigned.
Comply with company values, department norms, policies, directives, and procedures; incorporate Lean and P3E processes into daily work; protect confidential and proprietary information; and satisfy work schedule requirements.
Work safely and professionally while adhering to applicable regulatory requirements.