Warranty Parts Return Lead

Harley-Davidson•Milwaukee, WI

4d•$81,200 - $126,000•Onsite

About The Position

The Warranty Parts Return Lead manages the end-to-end warranty parts return process, ensuring timely recovery, evaluation, and disposition of defective components. The role oversees collection, tracking, analysis, shipment, and disposition of returned parts; ensures compliance with warranty policies; supports root-cause investigations; and works with cross-functional teams to improve product quality, reduce warranty costs, and enhance customer satisfaction. The position often serves as the primary liaison between dealers, service teams, logistics providers, engineering, quality, and suppliers regarding returned warranty components. The role also supports field quality and supplier recovery initiatives, maintains documentation and audit records, reports on warranty return performance, and leads process improvements. It has direct reports and requires 0–10% travel. The position is onsite in Juneau, and domestic relocation assistance within the United States is available. Applicants must already be authorized to work in the United States; visa sponsorship or transfer is not available.

Requirements

High school diploma or equivalent required.
3–5+ years of experience in warranty administration, parts operations, quality, logistics, or automotive service.
Experience with warranty claims systems such as AS400 and/or SAP.
Strong analytical, organizational, and problem-solving skills.
Proficiency in Microsoft Excel, Power BI, and reporting tools.
Ability to lead cross-functional teams and manage multiple priorities.

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Engineering, Quality, Automotive Technology, or a related field preferred.

Responsibilities

Manage daily warranty parts return activities and workflows.
Ensure returned parts are received, inspected, documented, and processed according to company policy.
Coordinate shipment and tracking of warranty-returned components from dealers, distributors, and service locations.
Collaborate with Quality, Engineering, and Technical Service teams to support failure investigations.
Review returned parts for trends, emerging issues, and recurring failures.
Assist in identifying root causes and corrective actions.
Support field quality and supplier recovery initiatives through returned-part analysis.
Guide dealers and service personnel on return procedures and documentation requirements.
Resolve warranty return discrepancies and shipping issues.
Support training and communication about warranty return policies and system updates.
Coordinate with carriers and logistics providers to ensure timely and cost-effective movement of parts.
Ensure compliance with hazardous-material, shipping, and regulatory requirements.
Maintain accurate documentation and audit records.
Prepare dashboards and reports on warranty return performance, trends, and recovery activities.
Analyze data to identify process improvements and cost-reduction opportunities.
Lead initiatives to streamline warranty return processes and improve accuracy and efficiency.
Lead and coordinate cross-functional teams.