Warranty/Parts Specialist

Cirrus Aircraft•Kissimmee, FL

About The Position

The Warranty/Parts Specialist is responsible for proper inventory stock and warranty processing for the Factory Service Center. Duties include ordering, sourcing, shipping, receiving, stocking, and maintaining inventory accountability. The role processes warranty claims; identifies, controls, segregates, and maintains tools as serviceable or unserviceable; maintains warranty records; and communicates parts status to other departments and vendors. The specialist also ships core parts back to vendors for credit and disposes of scrap parts. The position is safety-sensitive and subject to applicable U.S. Department of Transportation drug and alcohol testing requirements. Employment is contingent upon successfully completing applicable DOT requirements. Work beyond 40 hours per week may be required.

Requirements

High school diploma or equivalent.
Ability to work unsupervised and be a self-starter.
Strong written and verbal communication skills, including face-to-face and electronic communication with the team.
Strong organizational skills, including prioritization, independent work, attention to detail, meeting deadlines, multitasking, and balancing assignments.
Interpersonal skills and the ability to work with a dynamic team and remain professional in stressful situations.
Basic proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Access.
Must be at least 18 years old and able to read, write, understand, and speak English.

Nice To Haves

Understanding of aircraft parts.

Responsibilities

Order parts from multiple vendors, selecting the best shipping method for company and maintenance needs.
Communicate inventory levels, order status, and parts tracking information to leads and the supervisor.
Inspect received parts and accurately enter their condition, documentation, and pricing into the computer-based inventory system.
Maintain management policies and procedures for control of core parts and warranty procedures.
File warranty claims with multiple vendors and return cores when requested.
Ship parts to customers and warranty returns with accurate, appropriate paperwork.
Scrap non-repairable parts according to established criteria.
Send parts to Cirrus or third-party vendors for repair as needed.
Add warranty credits to work orders.
Keep training current to maintain parts-handling and shipping certifications.
Perform quarterly and yearly parts counts to ensure inventory accuracy.
Follow regulatory rules for receiving and handling parts, including sensitive electronics and ATF-regulated items.
Develop and implement processes and procedures as needed.

Benefits

Medical, vision, and dental coverage, with additional dependent coverage options.
Employer-paid group term life and short- and long-term disability insurance.
Flexible Spending Account and Health Savings Account offerings, with company contributions to the HSA.
Calm Health, an Employee Assistance Program, and wellness incentives through the medical provider.
401(k) plan with a dollar-for-dollar match up to 5% after 90 days and 100% vesting after one year of service.
Various paid time off plans, starting at 100 hours accrued within the first year.
Paid holidays.
Two weeks of paid parental leave.
Paid funeral leave and jury duty time.
Tuition reimbursement and professional growth opportunities.
Cirrus Store, partner, and marketplace discounts.
Company and employee clubs at various locations.
Sign-on bonus.