Warranty Manager

Dobbs Peterbilt•Sumner, WA

21h•$65,000 - $85,000

About The Position

The Warranty Manager processes warranty claims for repair services and requests for repair services, working with vendors and Warranty Administrators to ensure claims are filed promptly and accurately and collected in a timely manner. The role works with service personnel to resolve claim issues and maximize revenue recovery, and coordinates with Service and Parts Departments on processing cores and parts held because of warranty repairs. The position also collaborates with OEMs, vendors, Warranty Administrators, and managers to maintain professional relationships, meet recovery and outstanding-sales targets, and close warranty repair orders promptly. The role requires one year of entry-level heavy-duty truck repair experience and being at least 18 years old. The posting describes physical demands including frequent movement and occasional lifting of up to 50 pounds, as well as occasional exposure to mechanical parts, heights, fumes, chemicals, outdoor weather, and loud noise. Employees are also expected to support communication, teamwork, continuous improvement, company policies, and the company's goals.

Requirements

At least 18 years of age.
One year of entry-level heavy-duty truck repair experience.
Ability to understand differing viewpoints on complex issues, negotiate, and integrate viewpoints.
Ability to organize and prioritize the work schedules of others over the long term.
Ability to make decisions with significant impact on department credibility, operations, and services.
Ability to formulate complex materials and make formal presentations.
Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

Nice To Haves

High school graduate, GED, or one year of work experience.
Accounts Receivable experience.
Commitment and desire to learn the medium- and heavy-duty truck repair trade.
Intermediate to advanced knowledge of Microsoft Excel, Word, and Outlook.
Strong organization, communication, managerial, and leadership skills.

Responsibilities

Process warranty repair orders to obtain maximum revenue recovery from vendors.
Work with service personnel to resolve issues and maximize revenue recovery from claims.
Ensure claims are filed promptly and accurately.
Communicate to Service and Parts Departments the proper timing for processing cores and other parts held as a result of warranty repairs.
Work professionally with OEMs and vendors to maintain good working relationships.
Work with vendors and Warranty Administrators to keep the Warranty Recovery Rate and Warranty Daily Outstanding Sales Rate within target levels.
Work with OEMs, Warranty Administrators, and managers to ensure warranty repair orders are closed promptly.
Contribute to a respectful, trusting work environment and discuss performance objectives and departmental goals with the manager.
Suggest ways to improve work efficiency and promote continuous improvement and change.
Mentor others and give credit where it is due.
Follow the Employee Handbook and Employee Conduct Policy, support management decisions, remain receptive to new ideas, and make decisions in the company's long-term interest.