Warranty Field Project Manager

Blox•Bessemer, AL

About The Position

BLOX is seeking a Warranty Field Project Manager to manage warranty claims through their full lifecycle, focusing on vendor coordination, subcontractor management, and repair execution. The role ensures claims involving external parties move efficiently and within established cost parameters. The position also serves as on-site BLOX representation for larger subcontractor repairs at warranty sites across multiple states. The successful candidate will own assigned claims from assignment through Work Complete status, with particular involvement in claims requiring significant subcontractor coordination. Responsibilities include evaluating repair approaches and scopes, coordinating vendors and subcontractors, managing costs and chargebacks, tracking performance, and maintaining claim records and status updates. The role also interfaces with facility contacts and supports special operations projects within the warranty team. Travel averages approximately 50%, with the potential to increase to 65–70% as warranty volume grows; actual travel varies with claim volume.

Requirements

Experience as an Assistant Project Manager, Project Engineer, or in a similar role with a construction company.
Solid understanding of project management processes within a construction environment.
Highly organized, with the ability to manage multiple concurrent claims across programs and geographies.
Working knowledge of general construction systems, including mechanical, electrical, plumbing, structural, architectural, and building envelope.
Ability to evaluate repair scope, assess workmanship quality, and coordinate across multiple trade disciplines in the field.
Strong vendor management and negotiation skills.
Proficiency with Smartsheet or similar project tracking tools and the Microsoft Office suite.
Ability to travel approximately 50% on average, with the potential to increase to 65–70% as warranty volume grows; travel varies with claim volume.

Nice To Haves

MEP or healthcare construction experience.

Responsibilities

Serve as the primary point of contact for vendor repair path warranty claims, coordinating vendor and subcontractor scheduling, scope verification, and work completion.
Evaluate assigned claims to determine the repair approach, required subcontractors or vendors, and scope and timeline expectations before work begins.
Own assigned claims from assignment through Work Complete status, particularly those requiring significant subcontractor coordination.
Coordinate scheduling with the Warranty Field Operations Manager when claims require both subcontractor and BLOX crew involvement.
Track vendor response times and performance against established thresholds, and maintain records supporting vendor performance evaluation.
Manage vendor chargebacks and cost recovery when fault attribution supports it, and update fault attribution as information becomes available during repairs.
Track repair costs against estimates, manage purchase order creation and approval, and ensure subcontractors and vendors are paid properly upon completion.
Flag cost overruns and scope changes to the Warranty Program Manager.
Serve as the on-site BLOX representative for larger subcontractor repairs, conducting site visits to assess scope, verify work quality, and confirm completion.
Interface directly with facility contacts on assigned claims.
Maintain accurate and timely claim updates in Smartsheet and provide status reporting on active claims, vendor performance, and cost tracking.
Build and maintain partnerships with qualified trade contractors.
Manage special operations projects within the warranty team as assigned.