Field Warranty Technician

Leisure Pools USA Trading • Marion, SC

4d • $50,000 - $60,000 • Onsite

About The Position

Explore Industries is seeking a Field Warranty Technician to support the quality and performance of its fiberglass swimming pools. This primarily road-based role performs hands-on repairs at customer homes and dealer locations, with occasional in-house repair work at ExploreBase facilities in Millville, New Jersey, and Marion, South Carolina. The technician serves as a link between customers, dealers, and internal teams, helping maintain customer satisfaction and pool quality. Travel throughout the region and surrounding states is required.

Requirements

• At least 1 year of hands-on experience with fiberglass, resin, catalyst, gelcoat, or similar materials, such as in auto body repair, boat repair, or drywall/sheetrock finishing.
• Ability to adapt materials and techniques to varying weather and climatic conditions.
• Experience in a physical, hands-on trade environment with strict quality and safety standards.
• Valid driver’s license and a clean Motor Vehicle Report (MVR).
• Strong technical and problem-solving skills and a quality-first mindset.
• Excellent attention to detail and commitment to high-quality repairs.
• Ability to work independently while maintaining clear communication with the team.
• Ability to lift up to 50 lbs, climb ladders, use hand and power tools, and work outdoors year-round.
• Customer-focused attitude and professional communication skills when interacting with dealers and homeowners.
• Flexibility and reliability for travel, including possible overnight and weekend work as needed.
• Willingness to learn Explore Industries-specific repair techniques and cross-train within the team.

Responsibilities

• Perform on-site fiberglass swimming pool repairs, including gelcoat resurfacing, sanding, grinding, structural fixes, and applying resin, fiberglass, catalyst, and related materials.
• Repair installed pools at customer homes and dealer locations, and occasionally repair stored units in-house.
• Assess pool construction, installation quality, and damage to determine appropriate repairs.
• Adapt repair techniques and materials to changing climatic conditions.
• Drain, brace, and prepare pools for safe, effective repairs as needed.
• Coordinate supply orders and pickups from regional manufacturing and distribution centers.
• Maintain tools and equipment and keep the mobile work environment clean and safe.
• Schedule and coordinate repair visits directly with dealers and homeowners.
• Travel throughout the region and surrounding states, with possible overnight and weekend work as needed.
• Contribute to process improvements that enhance repair efficiency and customer experience.
• Communicate clearly with the team while working independently on the road.

Benefits

• Generous paid time off (PTO) and paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance options
• Optional life and disability insurance
• Company-provided vehicle for work-related travel
• Fuel, lodging, and travel-related expenses covered
• Meal per diem during travel
• Additional incentive or compensation programs may be available depending on the position

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed