Warranty Field Manager

Fischer Homes•Erlanger, KY

19h

About The Position

The Warranty Field Manager places customer satisfaction with residential Fischer Homes construction warranties at the center of the role. The position manages warranty service requests and resolves customer issues by identifying root causes and developing efficient, appropriate, and cost-effective solutions. It involves completing customer issue tracking for closed communities and homes reaching the end of their one-year warranty period, coordinating with teams and considering the scope of work and supplier and Trade Partner performance. The role requires clear communication, initiative, organization, and complete service documentation. The manager regularly travels to job sites and works in varied outdoor and construction-site conditions.

Requirements

Excellent written and oral communication skills, with the ability to adapt communication to different individuals.
A process-oriented approach to troubleshooting and the ability to seek root causes and appropriate solutions.
Initiative, drive, and the ability to lead others.
Organization and documentation skills.
Ability to sit or stand for long periods and walk on varied terrain, including uneven surfaces, construction sites, and residential properties.
Ability to bend, stoop, reach, push, grasp, and climb permanent stairs, temporary stairs, and ladders.
Physical strength and stamina to lift approximately 50 pounds unassisted throughout the workday.
Ability to work in varied weather conditions and be exposed to dust, dirt, and fumes.
Ability to use required protective gear, including a hard hat, safety glasses, gloves, and steel-toed shoes.
Ability to use sensory skills and technology, including a cellphone, to communicate effectively.

Nice To Haves

Exceptional organization skills using databases and scheduling platforms.
Customer-service motivation and eagerness to deliver the best experience.

Responsibilities

Manage residential construction warranty service requests.
Develop and implement appropriate, cost-effective solutions to warranty service issues.
Schedule and perform customer issue tracking for closed communities and homes at the end of their one-year warranty period.
Provide complete documentation on service-related paperwork.
Process issues while considering the scope of work, supplier performance, and Trade Partner performance.
Communicate effectively with customers and Associates and collaborate with the team to complete tasks.
Travel regularly to job sites throughout the day.