Manager, Warranty System

Hyundai Motor Company•Fountain Valley, CA

7d•$91,000 - $130,000•Onsite

About The Position

The Manager, Warranty System serves as a liaison between the business and IT communities and participates in business system analysis and end-user activities to maintain Hyundai and Genesis warranty systems. The role manages and leads warranty system projects from concept through implementation, following accepted methodologies and standards while delivering expected results. It oversees system functionality, policy adherence, project delivery, vendor relationships, system staff and contractors, and ongoing system improvements. The position is onsite and may require periodic night and weekend work for system launches or upgrades, as well as some travel.

Requirements

High school graduate.
Six or more years of experience, including at least three years of experience in warranty and/or systems.
Experience in project and program management, preferably as a liaison among business units, system integration points, and IT functions.
Strong attention to detail and timelines.
Ability to work independently or under general direction.
Excellent facilitation skills.
Ability to interpret business processes and communicate them effectively to IT project managers.
Excellent oral and written communication skills.
Strong organizational skills and ability to track multiple projects and tasks in detail.
Ability to develop training to support an effective transition from existing to newly developed systems.
Strong analytical skills to troubleshoot system concerns and design efficient process flows.
Ability to develop systems from a vision or concept.
Ability to oversee system design that encompasses the needs of multiple departments and partners.
Knowledge of consumer- and/or dealer-facing systems and processes.

Nice To Haves

Bachelor’s degree in an Information Technology discipline preferred.
Master’s degree is a plus.
Microsoft Project experience preferred.
PMP certification strongly desired.

Responsibilities

Oversee all functions of the Warranty Systems, including AS400 and WEBDCS, and create or modify system edits and functionality to support Hyundai and Genesis warranty policy adherence.
Coordinate with campaign, billing, Expense Management, HAEA, regional personnel, and HMA teams to implement system changes for PWA, WTC, Warranty/AS400, and WebDCS.
Champion continuous-improvement and efficiency initiatives within Warranty Systems.
Manage system updates, modifications, and new program implementations arising from policy changes, technology, or new model and equipment technology.
Research and resolve system errors with HAEA personnel.
Manage warranty system IT projects throughout the project lifecycle.
Prepare and provide status reports, project summaries, and presentations to headquarters and other stakeholders.
Perform User Acceptance Testing on new systems and system enhancements.
Draft and publish system announcements for field and dealer audiences.
Manage vendor relationships, including relationships with in-house IT support groups.
Support the upkeep, maintenance, and enhancement of Warranty Systems.
Work with the Sr Group Manager, Warranty Admin to establish systems priorities.
Support management of systems staff and contractors and develop emerging employee talent.
Manage vendors as they translate user requirements into detailed system design specifications.
Identify emerging trends and technology that can address business challenges and support effective use of technology.
Approve project management documents, including Business Requirements, Statements of Work, and Functional and Detailed Designs.
Approve IT-related Service Requests, fixes and enhancements, ESM, and Login Requests.

Benefits

Monthly Hyundai/Genesis vehicle lease allowance, including insurance and maintenance.
Paid holiday shutdown between Christmas and New Year’s.
Medical, dental, and vision insurance for employees and their families, with employer contributions to Health Savings Accounts.
401(k) retirement plan with employer match.
Additional 401(k) employer enhanced contribution program, eligible after one year of employment.
Vacation and sick time off.
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program.
Health advocate support.
Education reimbursement of up to $5,250 per year for employees pursuing higher education degrees.
External training and development programs.