Fleet Warranty Manager

Keurig Dr Pepper•Frisco, TX

5d•$86,000 - $110,000

About The Position

The Fleet COE Warranty Manager leads enterprise warranty recovery, asset reliability tracking, and OEM policy claim administration across the KDP Beverage Operating Unit. The role supports approximately 200 technicians, 50 internal maintenance shops, 9 Regions, and 3 Business Units, pursuing OEM warranty reimbursements, tracking component failure rates, and establishing nationwide warranty workflows to reduce total cost of ownership across Class 8 heavy-duty tractors, route delivery vehicles, beverage trailers, and warehouse Material Handling Equipment (MHE). The manager owns warranty strategy within the Fleet COE and partners with the Fleet COE Capability Manager, Fleet COE Parts Manager, Regional Fleet Managers, Fleet Field Leadership, OEMs, dealers, suppliers, repair networks, Procurement, and Finance. The role is based ideally in Frisco, Texas, though candidates in other locations may be considered. Work is generally during regular business hours, typically 8 a.m.–5 p.m., with occasional off-hours support across time zones. Travel is 30% normally and may reach 50% during the first year of Fleet Maintenance System (FMS) implementation. The position leads national warranty tracking and claim workflows, audits repair orders and invoices, negotiates claim recovery and goodwill allowances, and coordinates defective-parts retention and returns. It monitors asset health, downtime, failure rates, repair and maintenance trends, and Geotab telematics data to support proactive maintenance and reliability improvements. It also oversees recalls, technical service bulletins, and required software and aftertreatment updates. As the business subject matter expert for warranty registration, claims, and core recovery modules in KDP’s new FMS, the manager supports nationwide FMS deployment and ongoing Geotab and Lytx telematics use. The role establishes dealer and repair-facility KPIs and SLAs, contributes warranty recommendations during vehicle specification, reports financial recovery and total-cost-of-ownership trends to senior leadership, maintains warranty and campaign records, and ensures relevant procedures and records meet applicable regulatory and company standards.

Requirements

Bachelor’s degree in Business, Supply Chain, Engineering, Fleet Management, Finance, or a related field, or equivalent trade experience combined with technical credentials.
At least 5 years of progressive leadership experience in heavy-duty fleet management, warranty recovery administration, OEM policy claim management, or commercial shop operations.
Deep technical understanding of Class 8 heavy-duty truck diagnostics and aftertreatment systems, medium-duty delivery vehicles, beverage trailers, refrigeration units, and warehouse MHE, including electric and internal-combustion forklifts.
Advanced proficiency with enterprise Fleet Maintenance Systems or CMMS warranty modules, such as Trimble TMT, AssetWorks, RTA, or Ryder/Penske platforms; Microsoft Office; OEM dealer portals; and telematics platforms such as Lytx and Geotab.
Demonstrated ability to negotiate high-dollar OEM claim recoveries, audit repair orders, and track financial realization with Finance.
Solid understanding of FMCSA safety standards, DOT inspection criteria, and OSHA compliance related to fleet maintenance.

Responsibilities

Lead national warranty tracking and claim-submission workflows across OEMs, component suppliers, and third-party repair networks.
Audit internal repair orders and external vendor invoices to identify, file, and collect eligible standard, extended, policy-adjustment, campaign, and recall claims.
Negotiate with dealers, OEMs, and aftermarket suppliers to maximize recovery, obtain goodwill allowances, and resolve technical warranty disputes.
Partner with the Fleet Parts Manager to establish procedures for retaining, tagging, and returning defective parts for vendor claim validation.
Monitor asset health, downtime trends, and component failure rates; collaborate with OEM engineering teams on recurring defects and solutions.
Analyze repair and maintenance trends and Geotab telematics fault-code data to develop proactive and predictive maintenance protocols with the Capability Manager.
Oversee nationwide recall campaigns, OEM technical service bulletins, and mandatory software and aftertreatment updates.
Serve as the business subject matter expert for warranty registration, claim tracking, and core recovery modules in KDP’s new Fleet Maintenance System.
Lead and support nationwide FMS rollout and provide ongoing support for Geotab and Lytx telematics platforms.
Establish warranty KPIs and SLAs for commercial dealers and third-party repair facilities.
Partner with Fleet Procurement and Regional Leaders on vehicle specifications and recommend OEM warranty and extended-protection options based on historical failure data.
Track warranty recovery against targets, analyze total cost of ownership across asset classes, and report recovery performance to senior leadership.
Ensure warranty-related repair procedures and recordkeeping comply with DOT, FMCSA, OSHA, EPA, state and local requirements, and KDP standards.
Maintain centralized warranty registries, extended-warranty documentation, and OEM campaign-tracking databases.

Benefits

Medical, dental, and vision benefits, subject to eligibility and applicable collective bargaining agreements.
Paid time off.
401(k) program with employer match.
Child and elder care benefits.
Adoption benefits.
Paid parental leave.
Fertility benefits.
Employee Resource Groups.
Breastmilk shipping services.
Dependent scholarship program.
Tuition reimbursement.
Education assistance.
Employee Assistance Program.
Personalized wellness platform.
Mileage reimbursement.
Annual performance-based bonus, subject to eligibility.