Community Warranty Manager

Taylor Morrison•Scottsdale, AZ

About The Position

As a Community Warranty Manager I at Taylor Morrison, you will provide excellent customer service and support the Customer Service department in ensuring homeowner warranty service is timely, efficient, neat, courteous, and professional. You will serve as the primary customer contact for warranty issues, administer warranty claims, coordinate inspections and repair work, and track outstanding work orders. The role also includes making minor repairs by hand, such as adjustments and general home repairs, and traveling locally to meet homeowners.

Requirements

High school graduate.
At least 18 months of current or recent experience in a customer service-related position.
Excellent communication skills and the ability to ensure customer satisfaction.
Computer skills and the ability to adapt to company systems.
Time management skills.
Highly organized and detail-oriented.
Problem-solving ability.
Ability to multitask and remain focused.
Ability to travel locally to meet with homeowners.
Ability to remain poised, diffuse conflict, and interact effectively and positively with people.
Ability to work in team environments and move between tasks without loss of efficiency or productivity.
Ability to perform under speed, deadline, or productivity requirements and adjust work habits to changing situations and schedules.
Ability to sit or stand for extended periods and move around the work environment as needed.

Nice To Haves

One year of residential construction experience is preferred.

Responsibilities

Become proficient in scheduling through the Buildpro construction software program.
Conduct Taylor Morrison procedures for home inspections and warranty work.
Serve as the primary customer contact for warranty issues and demonstrate knowledge of the warranty program and homeowner maintenance requirements.
Provide service to customers and service representatives in accordance with Taylor Morrison’s Warranty Program.
Enter and distribute warranty tickets and home inspections in Buildpro, and assign them to appropriate contractors for completion.
Manage escalated customer calls and in-person visits, including documentation and follow-up, and work to close every claim.
Administer Taylor Morrison’s Warranty, including claim analysis and follow-up, and work to close every claim.
Track outstanding warranty work orders weekly, update records as needed, and communicate updates to the field using Excel.
Complete customer service requests accurately and promptly.
Perform other duties as assigned.
Provide minor hand repairs, including adjustments and general home repairs.
Report daily to the division, corporate office, or community and adhere to the schedule.
Access, input, and retrieve information using a computer or electronic device; follow established procedures, protocols, and company policies.
Work effectively with colleagues and customers, contribute to teams and group projects, manage changing tasks and schedules, and organize and prioritize work.
Operate a motor vehicle if applicable.