Sr. Manager Warranty Programs

Vertiv • Westerville, OH

4d

About The Position

Vertiv is seeking an experienced Senior Manager, Warranty Programs to shape and lead the evolution of its warranty programs. The role translates warranty strategy and policy into effective operating processes, drives cross-functional improvement, and ensures complex warranty issues are resolved promptly, consistently, and with financial discipline.

The position collaborates across Services, Sales, Finance, Quality, Engineering, Manufacturing, and business units to identify systemic issues, improve warranty policies and processes, manage escalations, and provide senior leaders with actionable, data-driven insights. The successful candidate will also develop and enable a team focused on delivering an effective, continually improving warranty program.

The successful candidate is expected to embrace Vertiv’s Core Principles and Behaviors in support of its Strategic Priorities. Vertiv’s principles are Safety, Integrity, Respect, Teamwork, and Inclusion. Its priorities include High-Performance Culture, Customer Focus, Operational Excellence, Innovation, and Financial Strength. Its behaviors include owning outcomes, acting with urgency, fostering a customer-first mindset, thinking big and executing, leading by example, driving continuous improvement, seeking development, and promoting transparent and open communication.

Requirements

• Experienced leader in warranty programs.
• Legally authorized to work in the United States; employment sponsorship is not provided.

Responsibilities

• Shape and lead the evolution of Vertiv’s warranty programs.
• Translate warranty strategy and policy into effective operating processes.
• Drive cross-functional improvement in warranty programs.
• Ensure complex warranty issues are resolved with speed, consistency, and financial discipline.
• Work across Services, Sales, Finance, Quality, Engineering, Manufacturing, and business units to identify systemic issues.
• Improve warranty policies and processes.
• Manage warranty escalations.
• Provide senior leaders with actionable, data-driven insights.
• Develop and enable a team focused on delivering an effective and continuously improving warranty program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed