Warranty Coordinator

Milwaukee Tool • Greenwood, MT

1d

About The Position

The Warranty Coordinator serves as the subject matter expert for warranty decisions and the complete repair process. The role requires thorough knowledge of current processes and support for team members’ daily activities. The coordinator performs repairs and function tests, makes warranty decisions using service data, audits repair processes, and helps maintain quality and safety standards.

Requirements

• Mechanical and diagnostic skills.
• Data-driven analytical decision-making skills.
• One to two years of experience in electrical and/or mechanical repair.
• High school diploma or GED.
• Computer skills.
• High level of attention to detail.
• Excellent communication skills at all levels.
• Ability to lift up to 30 pounds.
• Internal applicants must have no more than 5 attendance points, no more than 1 written warning, and must have been in their current position for at least six months.

Nice To Haves

• AX experience.
• Previous leadership experience.

Responsibilities

• Recognize opportunities for process improvements.
• Identify technician training opportunities and work with the Supervisor to arrange additional training as needed.
• Maintain a thorough understanding of warranty guides and company ERP systems.
• Audit repair processes to ensure conformance to standards.
• Guide repair processes based on repair conditions and tool diagnostics.
• Analyze service data to make warranty or non-warranty decisions.
• Perform repairs and function tests to diagnose tools, confirm repairs, and ensure quality-standard conformance.
• Review and communicate paperwork errors, audit findings, and safety findings with repair technicians, data entry staff, and management professionally as needed.
• Report discrepancies to the Supervisor.
• Read and understand repair orders and parts schematics.
• Complete repair order forms and maintain records of parts used, providing data for billing and warranty information.
• Recognize and report operational irregularities and defective materials.
• Maintain the quality of work, safety, and 5S in the assigned area.
• Troubleshoot and assist team members with systems or other process issues.
• Assist the Quality team in other areas as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED