Maintenance - Warranty Claims Advisor - Cabool

Western Dairy Transport•Cabool, MO

About The Position

The Warranty Claims Advisor processes and manages warranty claims for fleet vehicles, equipment, and components. The role works with vendors, manufacturers, the maintenance department, and internal teams to ensure claims are accurately submitted, tracked, and resolved promptly. The advisor serves as the main contact for warranty-related matters, maintains claim records and documentation, tracks warranty expirations, monitors claim trends and reimbursements, and reports claim status to management. The position also addresses denied claims, identifies process improvements and cost-saving opportunities, issues vendor payments, coordinates roadside assistance and repairs, processes repair invoices, and creates purchase orders. It uses Transman software to record and monitor breakdown events and involves coordinating repairs with dispatch, drivers, vendors, customers, technicians, terminals, and incoming and outgoing shifts. Travel to terminal locations may be required as needed. The role may include other related duties as assigned. The work is performed in office, CMV terminal, and outdoor settings. The environment may involve minor to moderate noise from office and CMV equipment and exposure to varying climate conditions, fumes, dust, odors, oil or grease, and gases. The position is mostly sedentary but can require standing and walking between terminals, maintenance shops, and CMV operating areas. It also involves occasional bending, stooping, kneeling, reaching, pushing, and pulling, and lifting, carrying, pushing, or pulling objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Valid driver’s license in the state of residency with an acceptable driving record.
Must pass a pre-employment drug test and participate in the company’s random drug and alcohol program.
Strong organizational and time-management skills, with attention to detail.
Ability to manage multiple tasks and claims simultaneously and meet deadlines and process requirements.
Excellent written and verbal communication skills and ability to interact effectively with vendors, manufacturers, and internal teams.
Proficiency with warranty management software, fleet maintenance management systems, Microsoft Office Suite (Excel, Word, Outlook), and Google Workspace.
Strong problem-solving skills, including the ability to address claim denials, discrepancies, or delays.
Ability to work any schedule, including nights, weekends, and holidays.
Ability to travel to terminal locations as needed.
Ability to perform the stated physical demands, including remaining stationary for extended periods and occasionally bending, stooping, kneeling, reaching, pushing, pulling, and handling objects weighing up to 20 pounds.

Nice To Haves

Degree in Business Administration, Logistics, or a closely related field.
Experience processing warranty claims in transportation, logistics, or fleet maintenance.
Strong understanding of vehicle and equipment warranties, including OEM and third-party warranty policies.
Experience working with fleet maintenance teams and handling warranty claims related to vehicle repairs and parts replacement.

Responsibilities

Process warranty claims for fleet vehicles and equipment in compliance with applicable terms, manufacturer policies, and regulations.
Collaborate with suppliers and vendors to submit complete and accurate claims promptly, including required documentation.
Serve as the primary contact for warranty-related matters between maintenance, suppliers, and the company.
Communicate with external parties to resolve claims and track their status.
Maintain a database of warranty claims and related documentation, and keep accurate records for audits.
Track warranty expirations and ensure claims are submitted on time.
Monitor claim trends and report on claim status, outstanding claims, reimbursements, and trends to management.
Analyze claims data to identify cost-saving opportunities and process improvements.
Address denied claims, discrepancies, and delays, and work to resolve issues.
Continuously assess and improve the warranty claims process for efficiency and cost savings.
Collaborate with stakeholders to improve reporting and claim resolution times.
Issue payments to vendors through multiple electronic methods.
Use third-party vendors to facilitate roadside assistance and repairs.
Coordinate with dispatch when fleet units need repairs.
Process repair invoices and create and issue purchase orders to vendors.
Use Transman software to record and monitor breakdown events.
Use provided tools to identify asset locations.
Coordinate with incoming and outgoing shifts to ensure repairs are completed promptly and documented.
Coordinate repairs with terminal technicians for over-the-road drivers.
Process payments and route them to the correct department for assets requiring repair when a bill-back is required.
Communicate professionally and effectively with drivers, vendors, customers, and internal and external stakeholders, verbally and in writing.
Travel to terminal locations as needed.
Perform other related duties as assigned.