Warranty Claim Assessor

MSX International • Jacksonville, FL

5d • Onsite

About The Position

MSX International is seeking a Warranty Claim Assessor with a strong automotive technical background, preferably with Mercedes-Benz experience. This role involves reviewing warranty documentation, supporting the dealer network in processing claims, and determining repair eligibility based on program guidelines. The assessor will conduct technical analysis of repairs, ensure adherence to warranty policies, and track claim status from submission to completion. Providing feedback to dealers on warranty concerns and escalating unresolved issues are key responsibilities. The position also includes validating repair requests and pre-authorization requests, and reviewing claims within client systems. This role is based on-site near the Jacksonville, FL airport.

Requirements

• Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred
• ASE certification current is preferred
• Working experience with automotive dealership operations processes or similar business is preferred
• Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred
• High school diploma or General Equivalency Diploma (GED) is required
• Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required
• Full professional proficiency in English is required
• Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
• Job requires analyzing information and using logic to address work-related issues and problems
• Call, video, email, message and communicate with dealers and co-workers
• Carry sizeable amounts of paper documents
• Organize and archive information both physical and electronic format

Nice To Haves

• Minimum professional proficiency in Spanish is preferred

Responsibilities

• Review warranty documentation for the purpose of validating dealer warranty claims
• Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims
• Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
• Track status of a claim under review from submission through completion
• Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service
• Escalate unresolved issues to manager
• Track claim payment system for potential issues and review by Client’s claim systems team
• Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network
• Validation of requests for repairs by the dealer network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED