Warranty Administrator

Hendrick Automotive Group•Charleston, SC

1d•Onsite

About The Position

The Warranty Administrator is responsible for preparing records, reconciling warranty claims, and submitting warranty claims to the factory and distributors in accordance with Company guidelines. This role has no direct supervisory responsibilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, demonstrating the required knowledge, skill, and ability. The position requires regular and predictable attendance, with scheduled shifts potentially including evening hours, weekends, and holidays. Duties are performed primarily at a desk in an office setting, involving frequent clerical and administrative responsibilities and interaction with customers, employees, and factory and distributor representatives. The company emphasizes core values such as Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

Requirements

Ability to perform each essential duty satisfactorily.
High School Diploma or GED.
Previous office, accounting, or administrative experience.
Intermediate computer skills in Microsoft Office products.
Ability to learn the Parts system and software systems utilized to file warranty claims.
Ability to understand and follow instructions.
Ability to communicate effectively with customers, company personnel, and factory and distribution representatives.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Demonstrates Servant Leadership.
Demonstrates Teamwork through Trust & Respect.
Demonstrates Integrity.
Demonstrates Commitment to Customer Enthusiasm.
Demonstrates Passion for Winning.
Demonstrates Accountability at All Levels.
Demonstrates Commitment to Continuous Improvement.

Nice To Haves

Some knowledge of automotive parts and warranty claim processing is beneficial.

Responsibilities

Processes warranty claims in accordance with Manufacturer Guidelines.
Verifies criteria required by factory or distributor.
Posts credits received for payment of warranty claims.
Prepares CSI documents.
Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines.
Follows up with the factory and distributors regarding unpaid claims.
Files warranty documentation and maintains records as necessary.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned