Warranty Assistant

Crete Carrier Corporation•Lincoln, NE

About The Position

Performs activities related to the warranty claims process, including assessing eligibility, submitting claims to manufacturers for reimbursement, maintaining records, reconciling claims, and investigating unpaid claims. The role works with other departments and manufacturers to complete the claims process, maintains positive working relationships, updates department manuals, and suggests process improvements. It also involves carrying out instructions, maintaining regular and predictable attendance, and performing other duties as assigned.

Requirements

Excellent verbal and written communication skills.
Ability to react to changing priorities and deadlines.
Proficiency with Microsoft Office Suite or related software.
High school diploma or GED; or one to six months of related experience and/or training; or an equivalent combination of education and expertise.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to lift up to 35 lbs. at times.

Responsibilities

Analyze claims to determine warranty eligibility and submit information to manufacturers for reimbursement consideration.
Code warranty claims accurately and efficiently to support a high claim acceptance rate.
Maintain accurate records of warranty claims, manufacturer credit statements, and claims activity.
Reconcile outstanding warranty claims with manufacturer credit statements and document claims activity.
Investigate outstanding claims and appeal to manufacturers for payment when necessary.
Work with various departments and manufacturers to complete the warranty claims process.
Establish and maintain positive working relationships.
Update warranty department manuals as needed and suggest process improvements.
Receive and carry out instructions.
Maintain regular and predictable attendance.
Perform other duties as assigned.