Warranty Assistant Manager, BSC

Group 1 Automotive, Inc. • Houston, TX

1d

About The Position

Group 1 Automotive is seeking a detail-oriented and driven Warranty Assistant Manager to support and oversee warranty accounting and operational activities across multiple dealerships. The role leads team members involved in warranty reconciliations, manufacturer statement processing, aging schedules, reporting, and daily dealership support activities. Based at the Business Support Center, the position assists the Warranty Manager in leading the centralized warranty function and supporting warranty compliance for all U.S. dealerships.

Requirements

• Substantial retail automotive service management experience, warranty administration, or service advisor experience.
• Knowledge of all aspects of in-dealership operations.
• Strong presentation, facilitation, persuasion, and motivational skills.
• Intermediate to advanced proficiency in Word, Excel, and PowerPoint.
• Exceptional organizational skills for proactively leading people, developing schedules, and documenting work.
• Strong verbal and written communication skills.
• High personal level of ethics.
• Detail orientation, quantitative analysis skills, and ability to multitask and prioritize.

Nice To Haves

• Possess a sense of urgency in completing tasks.
• Understand the dealer audit process.

Responsibilities

• Assist the Warranty Manager with leading the centralized warranty function at the Business Support Center, providing warranty compliance for all U.S. dealerships and people leadership for warranty bookers and warranty administrators.
• Assist the Warranty Manager in managing warranty compliance as it applies to Service Managers, Service Advisors, Warranty Administrators, and Fixed Operations Managers.
• Apply knowledge of claims coding and submission to troubleshoot claims.
• Use knowledge of dealer processes to analyze operations and make recommendations.
• Maintain a thorough understanding of warranty compliance policies and procedures.
• Follow and deliver a proven training strategy, including warranty training for employees to support claims submission.
• Monitor dealership performance and follow up as needed.
• Maintain communication with management and dealership personnel.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and sick time
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed