Warranty Assistant

Crete Carrier Corporation • Lincoln, NE

2d

About The Position

Performs activities related to the warranty claims process, including determining warranty eligibility, submitting claims to manufacturers for reimbursement consideration, and maintaining accurate claim records. The role reconciles outstanding claims against manufacturer credit statements, investigates unpaid claims, and submits appeals when necessary. It also coordinates with departments and manufacturers, maintains positive working relationships, updates warranty department manuals, suggests process improvements, follows instructions, maintains regular and predictable attendance, and performs other assigned duties.

Requirements

• Excellent verbal and written communication skills.
• Ability to react to changing priorities and deadlines.
• Proficiency with Microsoft Office Suite or related software.
• High school diploma or GED, or one to six months of related experience and/or training, or an equivalent combination of education and expertise.

Responsibilities

• Analyze claims to determine warranty eligibility and submit information to manufacturers for reimbursement consideration.
• Code warranty claims accurately and efficiently to support a high claim acceptance rate.
• Maintain accurate records of warranty claims, manufacturer credit statements, and claims activity.
• Reconcile outstanding warranty claims with manufacturer credit statements and document claims activity.
• Investigate outstanding claims and appeal to manufacturers for payment when necessary.
• Coordinate with various departments and manufacturers to complete the warranty claims process.
• Establish and maintain positive working relationships.
• Update warranty department manuals as needed and suggest process improvements.
• Receive and carry out instructions.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED