Warranty Administrator

Camping World Holdings, Inc. • Elkhart, IN

49d • Onsite

About The Position

Camping World is seeking a Warranty Administrator to join our growing team. This role involves fostering excellent customer relations, managing telephone communications, assisting with service appointments and work order write-ups, obtaining necessary authorizations for warranty work, and following up on warranty receivables to ensure timely payment. The position also includes administrative tasks such as filling in as a service dispatcher, participating in training, assisting technicians, and managing open work orders. Adherence to company policies, safety guidelines, and legal regulations regarding unit movement is essential. The role requires maintaining a clean and safe work environment for customers and colleagues.

Requirements

• High School Diploma or equivalent preferred
• One year of RV experience preferred but not required
• Strong computer skills
• Working knowledge proper and safe use of equipment
• Excellent organizational/sequencing skills
• Working knowledge of activities, methods, procedures and policies of the Service Department
• General knowledge of product installation activities
• Valid Driver's License may be required
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Ability to accept additional tasks, duties and/or direction from management
• Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

Responsibilities

• Foster and maintain excellent relations between customers and store
• Answer incoming telephone calls and respond in a courteous and professional manner
• Assist Service Advisor in scheduling service appointments according to scheduling policies
• Greet all incoming customers in a professional and courteous manner
• Assist Service Advisors in write-up of incoming customers work orders
• Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
• Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
• Fill in as needed as service dispatcher
• Participate in training as prescribed by management
• Assist Technicians as needed with diagnosis, authorization or repairs
• Follow up on open work orders as per policy of dealership
• Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
• Maintain a clean and safe work environment
• Acknowledge all guidelines and policies as described in company policy handbook
• Maintain a safe work area for customers and coworkers

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED