Warranty Administrator

Riverton Acura•Murray, UT

71d•Onsite

About The Position

Riverton Acura is seeking an experienced Warranty Administrator to manage the submission, tracking, and reconciliation of all factory and extended warranty claims. This is a critical fixed operations role that requires precision, strong knowledge of manufacturer warranty guidelines, and the ability to work closely with technicians, service advisors, and factory representatives to ensure timely and accurate claim processing.

Requirements

Minimum 2+ years of experience in warranty administration with Honda or Acura specifically
Strong understanding of factory warranty submission systems and manufacturer claim guidelines
High attention to detail and strong organizational/documentation skills
Ability to communicate effectively with service advisors, technicians, and factory representatives
Proficiency with dealership management systems (DMS) and standard office software
Ability to work independently and meet strict claim submission deadlines

Responsibilities

Process, submit, and track all Acura (or Honda) factory warranty claims accurately and within manufacturer deadlines
Review repair orders for warranty compliance, proper documentation, and correct coding prior to submission
Follow up on rejected, debited, or pending claims and resubmit as needed
Maintain organized records of all warranty transactions, parts returns, and chargebacks
Communicate with the factory (AHM) representatives regarding claim status, policy adjustments, and audits
Partner with the Service Manager and Fixed Operations Director to monitor warranty labor and parts recovery
Assist with internal warranty audits and ensure dealership compliance with manufacturer standards
Maintain up-to-date knowledge of Acura/Honda warranty policies, bulletins, and procedural changes