Warranty Administrator

Dodge Industrial•Simpsonville, SC

48d

About The Position

The Warranty Administrator manages and administers warranty claims and processes for products sold by Dodge. The role handles warranty inquiries, verifies coverage, assesses claims, coordinates investigations and resolutions, and supports customer satisfaction and the company’s reputation for quality. The position works with Dodge manufacturing plants, product management, engineering, quality assurance, suppliers, technicians, customer service representatives, and other internal and external stakeholders. It also analyzes warranty activity and costs, identifies trends and root causes, and develops strategies to reduce claims and improve product quality. Regular attendance is a necessary function of the role.

Requirements

5–7 years of experience in warranty administration, preferably in a manufacturing setting.
3–5 years of knowledge of Dodge products.
Customer service experience handling customer inquiries, complaints, and issues effectively.
Familiarity with sales or inside sales processes and procedures, including order processing and customer relationship management.
Ability to sit for extended periods at a workstation.
Ability to speak in person and over the telephone or Teams, and to hear, comprehend, and document detailed information.
Ability to type, reach, and grasp.
Intermittent standing and walking within an office environment.
Ability to communicate verbally and in writing for extended periods over the phone and in person.
Occasional lifting or carrying of objects weighing less than 10 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the primary point of contact for warranty-related inquiries and issues.
Handle incoming warranty claims from customers, distributors, and internal stakeholders.
Verify warranty coverage, assess claim validity, and process claims accurately and efficiently.
Investigate claims and determine appropriate courses of action.
Coordinate with relevant departments, including product management, engineering, and quality assurance, to address defects, failures, and other warranty issues.
Provide customer service throughout the claims process and address concerns promptly, professionally, and courteously.
Generate reports on claim volume, trends, resolution times, and outcomes.
Analyze warranty data to identify patterns, root causes, and opportunities for preventative action.
Coordinate all warranty claims with Dodge manufacturing plants.
Provide guidance and support to warranty technicians and customer service representatives.
Ensure compliance with warranty policies and procedures.
Communicate with internal teams and external stakeholders to resolve warranty-related issues.
Collaborate with suppliers on claims related to supplied components.
Monitor warranty costs and work toward cost-reduction goals.
Develop and implement strategies to reduce warranty claims and improve product quality.
Stay informed about industry standards and best practices in warranty management.
Maintain regular attendance at work.