Warranty Administrator
About The Position
Refrigeration Sales Corporation (RSC) is seeking a detail-oriented and customer-focused Warranty Administrator to oversee and manage the warranty return process from receipt through vendor credit resolution. This role is critical in ensuring efficient processing of customer returns, maintaining accurate documentation, and coordinating with vendors, purchasing, accounting, and branch teams to secure timely warranty credits. If you have warehouse experience, strong organizational skills, and enjoy solving problems while delivering excellent customer service, we'd like to hear from you.
Requirements
- High School Diploma or GED.
- 1-2 years of warehouse, inventory, or related experience.
- Moderate computer proficiency, including data entry and recordkeeping.
- Strong organizational and time management skills.
- Excellent customer service and communication abilities.
- Ability to work independently while following established procedures.
Nice To Haves
- Experience processing warranty returns or product returns preferred.
Responsibilities
- Receive and inspect returned products from customers.
- Verify return documentation and confirm reasons for return.
- Evaluate returned items to determine appropriate disposition, including return to vendor, repair, salvage, inventory, or scrap.
- Process and manage warranty return documentation, including Product Return Order Management (PORM) forms.
- Coordinate warranty returns with vendors and follow up to ensure timely credit reimbursement.
- Create and maintain accurate warranty return records and supporting documentation.
- Establish, document, and improve warranty return procedures and workflows.
- Maintain current vendor warranty information and update warranty return resources.
- Communicate warranty policy updates and process changes to internal teams.
- Assist with inventory management activities, including stock adjustments and record maintenance.
- Work closely with warehouse, accounting, purchasing, and store personnel to support efficient operations.
Benefits
- Competitive compensation and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
