WARRANTY ADMINISTRATOR 26
About The Position
A Warranty Administrator is responsible for the timely and accurate processing of warranty claims and the full extent of warranty claim administration. Through knowledge and continued training, the administrator assists customers with questions, concerns, and processes, and completes the requirements necessary to get warranty claims paid and/or completed. The role supports assigned dealers and accounts, maintains accurate claim records, reviews repair orders for accuracy and compliance, and communicates with dealership staff, manufacturers, and WPI. The position is based in Beloit, Wisconsin, is full-time, and has a day shift. Travel is not required.
Requirements
- Direct Warranty Administrator experience.
- Prior experience in warranty processing.
- Excellent communication skills.
- Strong attention to detail.
- Proficient with computer systems or able to learn new systems.
- High school diploma or GED equivalent.
- Sound reasoning and math skills.
Responsibilities
- Manage assigned dealers and work required to complete their claims.
- Maintain positive communications and interactions with dealership staff, manufacturers, and WPI staff.
- Maintain and update account-specific information and handling requirements so account backups have the necessary knowledge of account requests.
- Maintain accurate claim records throughout each step of the process and update claim notes with accurate details.
- Respond to communications in a timely manner within WPI expectations.
- Be punctual and dependable as the first contact for assigned accounts.
- Use internal reporting to reconcile work weekly and monthly.
- Analyze problems, identify trends, and report issues affecting claim-processing efficiency for assigned accounts, including proper accounting procedures and recurring customer guidance needs to management.
- Provide input toward creating and implementing action plans or strategies to improve warranty processes for customers.
- Communicate training or resource needs required to perform responsibilities efficiently.
- Self-report identified issues.
- Review warranty repair orders for accuracy and compliance, and communicate noted inconsistencies with customers as needed.
- Communicate with dealers as needed, including helping them with questions or issues.
- Follow WPI policies and procedures for all claim handling.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
