Warranty Administrator
Davey Coach Sales•Sedaila, CO
•$20 - $30
About The Position
The Warranty Administrator communicates with manufacturers and secures or coordinates replacement parts and repairs for defective merchandise. The role serves as a liaison among customers, technicians, manufacturers, and the service department. Responsibilities include writing and managing repair orders, processing customer payments, and handling warranty claims from submission through resolution. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced dealership environment.
Requirements
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Attention to detail and accuracy in documentation.
- Ability to multitask and prioritize in a busy service environment.
- Proficiency with dealership management systems and basic computer applications.
Nice To Haves
- Previous experience as a service writer, warranty administrator, or in a similar role.
- Basic knowledge of automotive or commercial vehicle repair terminology.
Responsibilities
- Ensure warranty claims for all branches have the required supporting documents.
- Process warranty registrations in a timely manner.
- Maintain compliance with policies and procedures for each manufacturer.
- Submit every claim before its deadline and ensure submitted claims are paid in full.
- Contribute to warranty training for the Service Department.
- Ensure out-of-state customers obtain approvals through the Warranty Administrator.
- Maintain professional communications with customers and employees.
- Keep responsibilities organized and managed.
- Provide timely and accurate reports as requested by management.
- Communicate with service technicians across all branches.
- Maintain relationships with third-party vendors.
- Perform other duties as assigned or requested.
- Write accurate, detailed repair orders based on customer concerns, technician findings, and service recommendations.
- Collect customer payments and process invoices according to dealership procedures.
- Assist service writers with quotes, scheduling, and customer calls.
- Ensure compliance with manufacturer warranty policies and dealership standards.
- Provide ongoing warranty follow-up support to customers as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
