Warranty Administrator
About The Position
The Warranty Administrator is responsible for preparing and processing warranty claims through our software system. This role involves preparing, recording, and reconciling warranty claims, and submitting them to the factory and distributors for defective parts. The administrator must verify criteria required by the factory or distributor and attach all necessary documentation to warranty invoices. Maintaining accuracy and detail in a busy environment is crucial. The role also includes following up on unpaid and/or rejected claims, maintaining positive working relationships with factory and extended warranty contacts, and reviewing outstanding warranty claims weekly with the Service Manager. Additionally, the administrator will track warranty parts by tagging them, report scrapping status to the Service Manager weekly, and arrange for parts to be shipped to the factory or distributor. Assistance to the Service Office with answering service phones and assisting customers may also be required. Keeping schedules clean, up-to-date, and current in receiving payment is a must, and the role includes overseeing the cashiering department.
Requirements
- Must be able to maintain an eye for accuracy and detail in a busy environment
Responsibilities
- Prepare and process warranty claims through our software system
- Prepares, records, and reconciles warranty claims and submits them to the factory and distributors for defective parts
- Verify criteria required by factory or distributor; attached all required documentation to warranty invoice
- Follow up with the factory and distributors regarding unpaid and/or rejected claims
- Maintain positive working relations with factory and extended warranty contacts
- Review weekly with Service Manager outstanding warranty claims
- Track warranty parts by tagging, report scrapping status to Service Manager weekly
- Arrange for parts to be shipped to the factory or distributor
- Assist Service Office as needed with answering service phone and assisting customers
- Keeping schedules clean, up to date, and current in receiving payment is a must
- Oversee the cashiering department
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
