Warranty Administrator
About The Position
The Warranty Administrator processes warranty and extended warranty claims and repair orders for each franchise or distributor. The role enters warranty claims, credit memos, journal entries, and payroll summaries into the computer; prepares weekly reports; verifies factory or distributor criteria; and reconciles warranty receivables against payments. The administrator promptly resubmits rejected claims or obtains authorization to write them off, follows up on outstanding payments, and keeps schedules current and at 30 days or less. The role also stays informed about factory recalls and bulletins. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch. Additional overtime may be required on the final business day of the month. Pay is $19.00–$25.00 per hour, based on experience.
Requirements
- Strong communication skills.
- Active listening skills.
- Ability to provide excellent guest service.
- Excellent time management skills.
- Upbeat and positive personality.
- Willingness to help in various areas of the dealership.
- Ability to build relationships with team members.
Nice To Haves
- Previous experience in a clerical or data entry role.
- Experience working in Google Drive.
Responsibilities
- Process warranty claims promptly for each franchise or distributor.
- Close and process repair orders for warranty and extended warranty services.
- Enter warranty claims, warranty credit memos, warranty journal entries, and payroll summaries into the computer.
- Create and send accurate reports weekly.
- Verify criteria required by the factory or distributor.
- Reconcile warranty receivables with payments using the appropriate accounting schedule.
- Promptly resubmit rejected claims or obtain authorization to write them off.
- Follow up on outstanding claims and keep schedules current and at 30 days or less.
- Stay informed about factory recalls and bulletins.
Benefits
- Medical, dental, vision, short- and long-term disability, and life insurance for full-time team members.
- Two weeks of paid time off upon start date for full-time team members.
- Discounts on vehicles, service, and parts.
- 401(k) with company match for full-time team members.
- Paid holidays for full-time team members.
- Wellness program.
- Free team member clinic.
- Free health coach.
- Employee assistance program.
- Employee referral program.
- Training and opportunities for career growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
