Warranty Administrator

Bill Brandt Ford•Brentwood, CA

1d•Onsite

About The Position

Bill Brandt Ford is seeking a detail-oriented and process-driven Warranty Administrator to join our Service Department. This role is responsible for managing all aspects of dealership warranty claims, ensuring compliance with manufacturer policies, and supporting the overall efficiency and profitability of the service operation. The ideal candidate understands dealership operations, has strong administrative skills, and can maintain accuracy in a fast-paced environment.

Requirements

Previous dealership experience required (Warranty Admin, Service Advisor, or Office role)
Ford warranty experience strongly preferred
Strong understanding of repair orders, labor operations, and service processes
High level of attention to detail and accuracy
Ability to manage multiple tasks and meet deadlines
Strong communication and organizational skills
Experience with dealership management systems (CDK preferred)
Proficient in Microsoft Office (Excel, Outlook, etc.)

Nice To Haves

Ford experience preferred

Responsibilities

Submit and process warranty claims in accordance with manufacturer guidelines (Ford experience preferred)
Review repair orders for completeness, accuracy, and proper documentation before submission
Ensure all supporting documentation (technician stories, diagnostics, parts, labor ops) meets warranty requirements
Monitor claim status, follow up on pending claims, and resolve rejections or chargebacks
Maintain accurate records of all warranty transactions and schedules
Reconcile warranty receivables and track payments
Communicate with service advisors, technicians, and management regarding claim requirements or corrections
Stay up to date with manufacturer warranty policies, bulletins, and updates
Assist with internal audits and ensure compliance with dealership and OEM standards