Administrator Warranty

REV Group, Inc.•Charlotte, MI

21h

About The Position

The Administrator Warranty position is responsible for facilitating case management support, including the extraction, collection and analysis of data, processing warranty invoices for payment, rendering required reports, identifying and negotiating vendor chargeback fees, and other duties related to service and repairs. Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven by a commitment to quality and innovation, Spartan and its portfolio of brands Spartan Fire Apparatus and Chassis, Smeal Fire Apparatus, and Ladder Tower (LT) offer a broad range of apparatus to meet specific requirements and demands of the fire service industry. Spartan has a rich history in fire apparatus manufacturing with over 250 years of combined experience. Spartan Emergency Response is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Requirements

HS Diploma or GED Required
Professional phone skills with knowledge of customer service, parts and warranty requirements
Demonstrated successful customer negotiation skills
Commitment to providing excellent customer support
Creative and innovative team player
Intermediate computer skills are required
Proficient in Microsoft Office Suite
Able to effectively prioritize and execute tasks in a high-pressure environment
Versatile, flexible, and a willingness to work within constantly changing priorities
Strong Communication skills, verbal and written
Strong Interpersonal skills
Strong Organizational, problem-solving, and analytical skills
Willing to learn new software tools
Self-motivated with the ability to stay on task
Demonstrates comprehensive listening skills (understanding the message(s) that is being communicated)

Nice To Haves

Associates or Technical Degree in Finance, Accounting or Business preferred
Experience in Accounting, Accounts Receivable / Accounts Payable, and/or Customer Support preferred
Associates or Technical Degree Preferred Finance, Accounting or Business
0-2 years Accounting, AR/AP; Customer Support
Willing to maintain a flexible and extended work schedule as needed to accomplish objectives

Responsibilities

Following defined processes, work with internal customer service associates and external customers, government repair facilities, dealers and service centers to facilitate case management support for Spartan-built products
Review case documentation
Provide necessary documentation to assist with issue resolution and/or payment requirements
Manage contact from customers regarding invoices, payments or other concerns
Facilitate case closure while maintaining strong relationships with Spartan’s service centers
Process all invoices received through the customer service department including Self Authorized invoices
Support Spartan’s finance team in processing credits
Negotiate chargeback fees with vendors, as required
Process product registrations and subsequent changes, as required
Manage Spartan Fire LLC bulletin release through required data entry, report generation of data and assisting in the preparation of required government reports
Create and distribute customer information packets, as required
Provide statistical analysis of post build customer service data
Support development and maintenance of databases reports, and case management software in accordance with internal or external requirements (e.g. ERP, SalesForce.com, EPICOR)
Ensure consistency and accuracy of data
Research and publish reports and/or correspondence, as needed
Process records (i.e. Bills of Material, populations, resolutions, etc.) related to both campaign and non-campaign and/or recall cases
Other tasks as assigned