Warranty Administrative Assistant

Twin Disc, Incorporated • Mount Pleasant, WI

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About The Position

Twin Disc is seeking a highly organized and customer-focused Warranty Administrative Assistant to join its Product Service team in Mount Pleasant, Wisconsin. The role connects customers, distributors, product service engineers, logistics, finance, quality, and engineering teams to support the efficient handling of warranty claims, service programs, and customer support activities.

The position manages warranty claim processing and resolution, customer communications, related financial transactions, warranty reporting and analysis, training logistics, and administration of extended warranty and service programs. It also supports service-related ERP and CRM information, process improvement, Salesforce administration, service documentation, customer records, ExpressTech, and other service support systems.

Requirements

• Associate or bachelor's degree preferred; equivalent experience considered.
• Minimum of 2 years of experience in customer support, service coordination, aftermarket support, warranty administration, or a related administrative role.
• Strong proficiency with Microsoft Office applications.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving and analytical abilities.

Nice To Haves

• Experience working with ERP systems, preferably JD Edwards.
• Experience with Salesforce CRM.
• Knowledge of mechanical systems, hydraulics, electronics, clutches, gearing, or related industrial products.
• Familiarity with warranty administration, failure analysis, or product investigations.
• Experience supporting manufacturing, industrial, marine, off-highway, or power transmission industries.

Responsibilities

• Manage the acceptance, processing, investigation, and resolution of warranty claims.
• Communicate claim status, findings, and resolutions with customers, distributors, and subsidiaries.
• Coordinate customer credits, invoicing, and financial transactions related to warranty activities.
• Support return material investigations, product recalls, repair and return programs, and quality-related inquiries.
• Maintain warranty cost and risk analysis reporting.
• Analyze warranty and return material data to identify trends and opportunities for improvement.
• Prepare monthly warranty summaries, financial reports, and general ledger journal entries.
• Provide management with recommendations regarding warranty budgets and financial performance.
• Coordinate training schedules, registrations, attendance records, and participant communications.
• Manage hotel accommodations and logistical arrangements for training programs.
• Support Extended Warranty and Extended Service Agreement administration.
• Maintain service-related information within ERP and CRM platforms.
• Support continuous improvement initiatives for warranty and service processes.
• Assist with Salesforce administration, service documentation, and customer record maintenance.
• Help manage ExpressTech and other service support systems.

Benefits

• Flexible work schedule supporting work-life balance.
• Competitive base salary and annual incentive plans.
• Comprehensive health, dental, and vision insurance.
• 401(k) with employer match.
• Generous paid time off with a holiday shutdown.
• Wellness Program participation.
• Employee Assistance Program (EAP) with robust resources.
• Opportunity to work with a diverse, high-performing global team.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree