Warranty Admin - Asbury Automotive Group Las Colinas

Asbury Automotive Group • Irving, TX

3d

About The Position

The Warranty Administrator is responsible for promptly and accurately submitting manufacturer and aftermarket warranty claims and collecting the resulting claim revenue. The role reviews repair orders and supporting diagnostic forms for accuracy and compliance, submits claims using available administrative tools, and tracks claims through payment or resubmission. The Warranty Administrator works with shop foremen, lead technicians, and service advisors to discuss warranty claims and maintains productive relationships with manufacturer and aftermarket warranty representatives.

Requirements

• Two years of previous automotive or administrative work experience.
• Strong organizational skills and attention to detail.
• Must be at least 18 years of age.
• Must pass pre-employment background and drug screens.

Responsibilities

• Follow manufacturers’ and aftermarket warranty companies’ policies and procedures.
• Establish and maintain productive relationships with designated manufacturer warranty representatives and aftermarket warranty company representatives.
• Review warranty repair orders for completeness, accuracy, and legibility in accordance with applicable policies and procedure manuals.
• Ensure required diagnostic forms accompany repair orders when required by manufacturer warranty policies and procedures.
• Determine and enter applicable labor operation codes, failure codes, and other required administrative data on repair orders.
• Submit warranty claims to manufacturers or warranty companies using available administrative tools.
• Ensure deductibles are properly documented so they can be collected from customers when repairs are completed and delivered.
• Review returned or rejected warranty claims and prepare repair orders for immediate resubmission.
• Maintain records of submitted, returned, rejected, and paid claims, including their current status.
• Strive to maintain a warranty claims acceptance rate of at least 95% and no more than 10 days of warranty receivables.
• Work with shop foremen, lead technicians, and service advisors to discuss warranty claims.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives with paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed