Warranty Admin - Asbury Automotive Group Las Colinas

Asbury Automotive • Irving, TX

1d

About The Position

The Warranty Administrator is responsible for prompt, accurate submission of manufacturer and aftermarket warranty claims and collection of resulting claim revenue. The role reviews repair orders and supporting documentation, enters required claim information, submits claims, follows up on returned or rejected claims, and tracks claim status. The administrator works with shop foremen, lead technicians, and service advisors and maintains productive relationships with manufacturer and aftermarket warranty representatives.

Requirements

• Strong organizational skills and attention to detail.
• Two years of previous automotive or administrative work required.
• Must be at least 18 years of age.
• Must pass pre-employment background and drug screens.

Responsibilities

• Follow manufacturer and aftermarket warranty company policies and procedures.
• Establish and maintain productive relationships with designated manufacturer warranty representatives and representatives of aftermarket warranty companies doing business with the dealership.
• Review warranty repair orders for completion, accuracy, and legibility according to applicable policy and procedure manuals.
• Ensure required diagnostic forms accompany repair orders when required by manufacturer warranty policies and procedures.
• Determine and enter applicable labor operation codes, failure codes, and other required administrative data on repair orders.
• Submit warranty claims to manufacturers or warranty companies using the administrative tools currently available.
• Ensure deductibles are documented so they can be collected from customers when repairs are completed or delivered.
• Review returned or rejected warranty claims and prepare repair orders for immediate resubmission.
• Maintain records of submitted, returned or rejected, and paid claims and their current status.
• Strive to maintain at least a 95% warranty claims acceptance rate and no more than 10 days of warranty receivables.
• Work with shop foremen, lead technicians, and service advisors to discuss warranty claims effectively.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed