Warehouse Tech Support

Southern Glazer's•Kansas City, MO

About The Position

The Warehouse Tech Support role ensures that warehouse systems and equipment function as intended to support ongoing business operations. The position serves as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, provides Tier 2 support for other warehouses, and triages issues to vendor or ETP support at Tier 3 when needed. It also maintains warehouse equipment and spare-parts inventory and supports local Material Handling Equipment (MHE) asset inventory management. The role develops advanced preventive and predictive maintenance processes, helps evaluate distribution systems, and serves as a first line of defense for abnormal WMI system issues. The position supports a division on a 24x7 basis or as directed. Its typical second-shift schedule is Monday through Thursday, 12:00 PM to 10:00 PM. The position may require extended hours, overtime, and weekends.

Requirements

Bachelor's degree in industrial, mechanical, business administration, computer science, information systems, or another industry-related curriculum, or sufficient relevant work experience.
Five or more years of work experience.
Three or more years of work experience in Warehouse Operations and Support.
Working knowledge of PLC operations and PLC electrical panels.
Working knowledge of compressed-air systems and Storage and Retrieval Machines (SRMs).
Working knowledge of spirals, sliding shoe sorters, motor starters, overloads, and basic wiring.
Experience with MS Office and other general desktop software.
Some experience with conveyor systems, pick-to-belt operations, and other MHE systems, including warehouse control systems, warehouse management systems, lift systems management systems, and maintenance tracking software.
Strong organizational and time-management skills, with the ability to multitask, prioritize effectively, and change direction on short notice.

Responsibilities

Provide warehouse technical support to the division on a 24x7 basis or as directed.
Serve as the initial onsite support contact for the respective Distribution Center.
Handle incidents and provide offsite Level 2 support for remote small and medium Distribution Centers, escalating to Level 3 as needed.
Maintain warehouse equipment and Material Handling systems, including conveyors, SRMs, in-motion scanners, VFDs, servo motors, and controls.
Perform proactive maintenance on warehouse equipment and develop advanced preventive and predictive maintenance processes to measure, analyze, and improve equipment reliability.
Coordinate with warehouse equipment vendors to resolve issues and support service performance at Distribution Centers.
Document and escalate issues to appropriate vendors and SGWS supply chain management support groups.
Manage and maintain spare-parts inventory, reporting as required to keep systems ready for production.
Support local MHE asset inventory management.
Provide training to employees and Distribution Center employees on procedures and systems.
Collaborate with other functional areas to identify system integration opportunities.
Assist with evaluating and implementing process changes for distribution systems, including conveyors, MHE, voice picking, and slotting techniques.
Oversee detailed root-cause analysis of reliability issues.
Implement operations continuous-improvement measures and initiatives.
Perform other job-related duties as assigned.