Warehouse Tech Support

Southern Glazer’s Wine and Spirits, LLC•Raymore, MO

4d•$30 - $34

About The Position

The Warehouse Tech Support role ensures warehouse systems and equipment function as intended to support ongoing business operations. The position is the initial point of contact and troubleshooter for Tier 1 warehouse technical support, provides Tier 2 support to remote warehouses, and triages issues to vendor or ETP support at Tier 3 when needed. It maintains warehouse equipment and spare-parts inventory and supports local Material Handling Equipment (MHE) asset inventory management. The role also develops advanced preventive and predictive maintenance processes, evaluates distribution systems, and serves as a first line of defense for abnormal WMI system issues. The position typically works a second-shift schedule Monday through Thursday, starting at 12:00 PM and ending at 10:00 PM. Division support may be required 24 hours a day, seven days a week. The role may require extended hours, overtime, and weekends.

Requirements

Bachelor's degree in Industrial, Mechanical, Business Administration, Computer Science, Information Systems, or another industry-related curriculum, or sufficient and relevant work experience.
At least 5 years of work experience.
At least 3 years of work experience in warehouse operations and support.
Working knowledge of PLC operations and PLC electrical panels.
Working knowledge of compressed-air systems and storage and retrieval machines (SRMs).
Working knowledge of spirals and sliding-shoe sorters, motor starters, overloads, and basic wiring.
Experience with MS Office and other general desktop software.
Experience with conveyor systems, pick-to-belt operations, and other MHE systems, including software such as warehouse control systems, warehouse management systems, lift-systems management systems, and maintenance-tracking software.
Strong organizational and time-management skills, with the ability to multitask, prioritize effectively, and change direction on short notice.

Responsibilities

Provide support to the division 24 hours a day, seven days a week, or as directed.
Provide training to employees on procedures and systems, including distribution-center procedures and MHE systems.
Collaborate with other functional areas to identify system integration opportunities.
Manage and assist with maintaining material-handling systems, including conveyors, SRMs, in-motion scanners, VFDs, servo motors, and controls.
Develop advanced processes, including predictive maintenance techniques, to measure, analyze, and improve equipment reliability and prioritize improvement projects.
Coordinate with warehouse equipment vendors to resolve issues and support service performance at distribution centers.
Assist with evaluating and changing processes for distribution systems, including conveyors/MHE, voice picking, and slotting techniques.
Serve as the initial point of contact for onsite support at the respective distribution center.
Handle incidents and provide offsite Level 2 support for remote small and medium distribution centers, escalating to Level 3 as needed.
Perform proactive maintenance for warehouse equipment.
Document and escalate issues to appropriate vendors and SGWS SCM support groups.
Manage and maintain spare-parts inventory and report as required to keep systems production-ready.
Oversee detailed root-cause analysis of reliability issues.
Implement operational continuous-improvement measures and initiatives.
Perform other job-related duties as assigned.