Warehouse Support Associate Tech Trainee

Pro Coffee Gear•Austin, TX

11d

About The Position

Pro Coffee Gear is seeking a Warehouse Support Associate Tech Trainee to support warehouse operations and technical work in a fast-growing ecommerce and wholesale distributor of commercial and home espresso equipment. The role works closely with technicians and the shipping lead in a dynamic, early-stage environment. It combines hands-on operational execution, technical support, product preparation, and process improvement, helping ensure equipment is organized, functional, and ready for customers. The associate will organize and fulfill shipments, receive purchase orders, assemble kits, and maintain inventory. They will assist technicians with cleaning, testing, and basic diagnostics of espresso machines; disassemble and reassemble external components; and prepare machines for shipment with quality checks. The position also includes preparing equipment for photography, taking photos for internal and customer-facing use, improving workflows and organization, and handling other operational tasks as the business scales. This role suits someone who enjoys hands-on work and technical problem-solving, is adaptable and proactive, collaborates across technical and operations functions, and is interested in improving processes. Pro Coffee Gear offers paid time off, professional development support and technical training, career advancement opportunities, autonomy in a goal-oriented and performance-driven culture, and the opportunity to work with innovative equipment and evolving technologies. The company is an equal opportunity employer committed to a diverse and inclusive workplace.

Requirements

0–2 years of experience in warehouse, shipping, or hands-on mechanical work; aptitude and attitude are valued more than experience.
Strong technical aptitude and comfort working with mechanical equipment.
High attention to detail and strong organizational skills.
Proactive and adaptable, with willingness to take ownership in a fast-changing environment.
Team-oriented, with ability to collaborate across technical and operations functions.
Process-driven, with interest in identifying inefficiencies and improving workflows.

Nice To Haves

Some exposure to shipping, receiving, or inventory.
Experience with coffee equipment, appliances, or mechanical systems.
Genuine interest in or passion for coffee.

Responsibilities

Organize, track, pack, and fulfill shipments of espresso machines and small equipment.
Receive purchase orders, build kits, and maintain accurate inventory of parts and products.
Assist technicians with cleaning, testing, and basic diagnostics of espresso machines.
Disassemble and reassemble external machine components.
Prepare machines for shipment, including quality checks.
Clean and prepare equipment for product photography.
Take high-quality photos for internal and customer-facing use.
Support ongoing improvements in workflows and organization.
Take on ad hoc operational tasks as the business scales.