Warehouse Support

Centella • Doral, FL

1d • Onsite

About The Position

The Warehouse Support role is responsible for a range of warehouse duties, including supporting inventory management and parts processing. The role supports Field Operations by transporting parts and necessary tools for routine service and installations, and by stocking and maintaining warehouse inventory. Minor repairs may also be required.

The position assists customer service engineers with installations, equipment changeovers, and repairs; processes parts and work orders in service software; and follows warehouse procedures, policies, and safety precautions. It also involves operating forklifts and vans, delivering and picking up parts within Centella’s territory, handling and staging materials, preparing shipments, maintaining the work area, and participating in an on-call rotation on weekdays and weekends. The role works under the general supervision of customer service engineers and assists the Warehouse Manager with special projects as needed.

Requirements

• High school diploma or GED with courses in math and computers, or a supporting combination of education and experience.
• A minimum of 2–3 years of experience sufficient to demonstrate knowledge of high-volume warehouse and purchasing activities requiring expert customer service.
• Computer skills and working knowledge of Microsoft Office.
• Good oral communication skills.
• Ability to use computer systems and telephones.
• Customer-service focus for internal and external customers.
• Problem-solving skills.
• Attention to detail.
• Active listening skills.
• Written comprehension.
• Deductive reasoning.
• Ability to document and record information.
• Ability to process information.
• Time-management skills.

Nice To Haves

• Prior inbound or outbound customer service center experience.
• Skills in basic math functions and reasoning ability.

Responsibilities

• Assist customer service engineers with installations, equipment changeovers, and repairs.
• Follow warehouse standard operating procedures, policies, and safety precautions.
• Process parts and work orders promptly in service software.
• Work under the general supervision of customer service engineers while following standard operating procedures and job safety guidelines.
• Communicate with customer service engineers about work in progress and completed work.
• Operate forklifts and vans.
• Deliver and pick up parts within the Centella territory.
• Move parts, equipment, and materials to warehouse storage.
• Unload parts, equipment, and materials from pallets and trucks.
• Stage tools, equipment, and materials for loading and delivery.
• Package equipment and materials for shipping, including wrapping, boxing, and labeling.
• Clean and maintain the work area.
• Move waste from the work area to dumpsters.
• Turn off and lock up equipment when it is not in use.
• Provide backup for the warehouse.
• Obtain tracking numbers from Siemens and add them to orders.
• Assist the Warehouse Manager with special projects as needed.
• Participate in an on-call rotation on weekdays and weekends.
• Support inventory management, parts processing, and warehouse stocking and maintenance.
• Perform minor repairs as needed.

Benefits

• Career growth opportunities
• Training and development
• 401K with company match
• Medical, dental, vision, life, short-term disability, long-term disability, and other voluntary benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED