Distribution - Warehouse Supervisor

Alliance Laundry Systems•Salt Lake City, UT

About The Position

The Warehouse Supervisor supports operational and administrative efficiency by coordinating, organizing, and communicating warehouse activities. The role handles inventory, ordering, shipping and receiving, verification, classification, and storage of commercial laundry equipment, parts, and auxiliary items. It also contributes to cross-functional process improvement, organizational effectiveness, efficiency, and safety while following Alliance Laundry Systems quality standards. The supervisor manages local warehouse operations and team performance, oversees shipping and receiving for the Pittsburg, California warehouse, and coordinates installations with subcontractors. The role also processes purchase orders and vendor invoices, maintains customer pricing and order records, tracks inventory and restocking needs, and collaborates with Sales, Service, and Installation teams to forecast equipment and parts requirements. The position serves as an escalation point for customer support and addresses order and delivery discrepancies. It includes operating and supervising the safe use of warehouse equipment.

Requirements

High school diploma or equivalent required.
At least 5 years of warehouse work experience required.
At least 3 years of related warehouse leadership experience, with proven knowledge of field procedures and practices, required.
Working knowledge of ERP systems.
Proficiency with office software, including word processing, spreadsheets, email, and database management.
Experience operating a forklift truck and pallet jack required.
Strong organizational skills, including the ability to self-manage workload and multiple projects while meeting tight deadlines.
Strong analytical skills, including evaluating results, implementing change, and reporting activities to upper management.
Leadership skills, including building positive team relationships, communicating expectations, and coaching employees.
Ability to delegate responsibilities while maintaining organizational control of daily operations and customer service.
Strong diplomacy and conflict-management skills.
Excellent written, verbal, and interpersonal communication skills, with the ability to communicate professionally across the organization and with external stakeholders.
Strong work ethic, initiative, proactive approach, and tenacity.
Resilience and ability to navigate ambiguity and change confidently.
Ability to stand for long periods and perform manual dexterity tasks, stooping, and bending.
Ability to lift, carry, push, and pull up to 50 pounds frequently; assistive devices are provided for heavier items.

Nice To Haves

Associate or bachelor’s degree in business, logistics management, or a related field.
SAP experience.

Responsibilities

Support the organization’s supply chain strategy through timely receipt and distribution of goods.
Monitor and manage local warehouse operations to ensure compliance with company processes and applicable local regulations for handling, storage, and distribution.
Manage warehouse team member performance, including mentoring, training, and development.
Supervise and process shipping and receiving orders for the Pittsburg, California warehouse, including coordinating installations with subcontractors.
Process requests for shipping quotes from the warehouse to various locations, as needed.
Process and enter purchase orders and vendor invoices into the accounting system, update customer pricing, and finalize orders.
Verify that applicable parts and freight discounts and rebates have been applied; verify parts warranty processing and post credits and returns as appropriate.
Track inventory through physical counts and verification against accounting systems.
Review par levels and identify replacement and restocking needs based on business levels, equipment utilization trends, and past and future inventory transfers.
Partner with Sales, Service, and Installation teams to forecast equipment and parts needs for large projects and clarify requirements before placing orders.
Enter customer information into logging systems such as SAP and/or Salesforce.
Serve as a customer support escalation point by managing incoming calls or correspondence and communicating with internal and external partners or suppliers.
Address discrepancies involving availability, delivery, quality, price, and shipping schedules.
Operate and supervise the correct use of forklift trucks, pallet jacks, and other equipment in accordance with safety and security procedures.
Spot for forklift drivers to keep people out of fall danger zones.