Distribution - Warehouse Supervisor

Alliance Laundry System•Millcreek, UT

About The Position

The Warehouse Supervisor supports operational and administrative office efficiency and coordinates, organizes, and communicates activities related to the warehouse. The role oversees inventory, ordering, shipping and receiving, verification, classification, and storage of commercial laundry equipment, parts, and auxiliary items. As a cross-functional team member, the supervisor contributes to process improvement and organizational effectiveness, efficiency, and safety while following Alliance Laundry Systems quality standards. The position manages local warehouse operations and team performance, oversees shipping and receiving for the Pittsburg, California warehouse, and coordinates installations with subcontractors. It also handles purchasing and vendor records, inventory tracking and restocking, and coordination with Sales, Service, and Installation teams to forecast needs for large projects. The supervisor serves as a customer-support escalation contact, resolves order and delivery discrepancies, and operates and supervises warehouse equipment in accordance with safety procedures.

Requirements

High school diploma or equivalent required.
At least 5 years of warehouse work experience required.
At least 3 years of related warehouse leadership experience required, with proven knowledge of field procedures and practices.
Working knowledge of ERP systems.
Proficiency with office software, including word processing, spreadsheets, email, and database management.
Experience operating a forklift truck and pallet jack required.
Strong organizational skills, including the ability to self-manage workload and multiple projects while meeting tight deadlines.
Strong analytical skills, including evaluating results, implementing changes, and reporting activities to upper management.
Leadership, coaching, delegation, relationship-building, and conflict-management skills.
Excellent written, verbal, and interpersonal communication skills, including professional communication with internal and external stakeholders.
Strong work ethic, initiative, resilience, and ability to navigate ambiguity and change.
Ability to stand for long periods and perform manual dexterity tasks, stoop, and bend.
Ability to lift, carry, push, and pull up to 50 pounds frequently; assistive devices are provided for heavier items.

Nice To Haves

Associate or bachelor's degree in business, logistics management, or a related field.
Experience with SAP.

Responsibilities

Support the organization's supply chain strategy through timely receipt and distribution of goods.
Monitor and manage local warehouse operations for compliance with company processes and local regulations for handling, storage, and distribution.
Manage warehouse team members' performance, including mentoring, training, and development.
Supervise and process shipping and receiving orders for the Pittsburg, CA warehouse, coordinate installations with subcontractors, and process requests for shipping quotes as needed.
Enter purchase orders and vendor invoices into the accounting system, update customer pricing, and finalize orders.
Verify that applicable parts and freight discounts and rebates have been applied; verify parts warranty processing and post credits and returns.
Track inventory through physical counts and reconciliation with accounting systems; review par levels and determine replacement and restocking needs based on business levels, equipment utilization, and inventory transfers.
Partner with Sales, Service, and Installation teams to forecast equipment and parts needs for large projects and clarify requirements before placing orders.
Enter customer information into logging systems such as SAP and/or Salesforce.
Serve as a customer-support escalation point, manage incoming calls or correspondence, communicate with internal and external partners or suppliers, and address discrepancies involving availability, delivery, quality, price, and shipping schedules.
Operate and supervise the correct use of forklift trucks, pallet jacks, and other equipment while following safety and security procedures; spot for forklift drivers to keep people out of fall danger zones.