Warehouse Returns Lead - Portland

Sonepar•Portland, OR

5d•Onsite

About The Position

The Warehouse Returns Lead coordinates the daily returns workflow for Portland RDC #950. This role supports accurate and timely customer credits, inventory control, associate development, safety, and effective communication across the warehouse, sales, and counter teams.

Requirements

Previous warehouse, returns, inventory, or related distribution experience.
Working knowledge of North Coast warehouse processes, systems, and returns procedures.
Ability to communicate clearly and professionally in person and in writing.
Ability to prepare routine reports and correspondence and document work accurately.
Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals.
Basic computer skills and experience using RF scanners or similar warehouse technology.
Strong attention to detail and a consistent commitment to completing work accurately the first time.
Must be authorized to work in the United States without current or future visa sponsorship.

Responsibilities

Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition.
Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps.
Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits.
Monitor and clear warehouse in-process and status queues in accordance with month-end requirements.
Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status.
Partner with the counter team to process canceled orders and counter returns accurately and on time.
Assign and coordinate daily work, monitor priorities, remove workflow barriers, and escalate unresolved issues to the supervisor or manager.
Support weekly associate performance reviews using accurate, data-driven measures and documented observations.
Provide hands-on coaching, process guidance, and problem-solving support while maintaining clear accountability for standards.
Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices.
Maintain a safe, organized work area and consistently follow and reinforce company safety policies.
Lead by example and model safe, accurate, efficient, and respectful work practices.
Set clear daily priorities and follow up on completion, quality, and service expectations.
Coach associates constructively, recognize progress, and address performance gaps promptly.
Work effectively across departments and communicate issues before they affect customers or workflow.
Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability.
Perform other duties as assigned.