Warehouse Associate - Returns

Parts Authority•San Bernardino, CA

3d•Onsite

About The Position

Parts Authority is hiring a Warehouse Returns Administrative Associate in San Bernardino, California. The role supports the returns process by receiving returned goods from drivers, opening packages, and verifying that items are correct and were sold by the company. It also handles return merchandise authorization (RMA) and vendor-return processing for defective, damaged, excess, or unsellable inventory being returned to suppliers and manufacturers. The hourly rate is $18.00.

Requirements

Accurately follow written and verbal directions.
Maintain individual productivity and quality standards according to department requirements.
Have basic warehouse, inventory management, or logistics experience.
Have working knowledge of computer hardware components, configurations, serial-number tracking, and product identification.
Have a strong understanding of return merchandise authorization, vendor returns, and shipping processes.
Demonstrate organization, prioritization, attention to detail, and accuracy in product verification, system transactions, data entry, and documentation.
Ability to follow, interpret, and reinforce standardized processes and work procedures.
Effective troubleshooting, problem-solving, escalation, and root-cause-analysis skills.
Strong organizational and time-management skills, with the ability to meet requirements.
Clear and professional communication skills with vendors and carriers.
Ability to work independently and collaborate effectively with a team.
Ability to lift and move hardware and packages weighing up to 50 pounds, with or without reasonable accommodation.
Physical ability to regularly lift, push, pull, or move objects weighing 10–50 pounds and occasionally lift or move objects up to 100 pounds.
Ability to frequently stand, walk, stoop, kneel, crouch, crawl, and reach; and occasionally sit, climb ladders or stairs, or balance.
Ability to work in conditions that may include narrow aisles or passageways and exposure to weather-protected areas with possible temperature changes.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Familiarity with warehouse management systems (WMS), Gmail, RF scanners, Microsoft Excel, Google Sheets, or data-entry software.

Responsibilities

Receive returns from drivers and open boxes to verify returned items are correct and were sold by the company.
Submit return merchandise authorization requests to vendors through portals, email, or required documentation.
Review department negative purchase orders for completeness, accuracy, and compliance with vendor requirements.
Maintain accurate records of RMA submissions, approvals, and status changes.
Ensure return documentation, including forms, confirmations, labels, and shipping records, is complete and properly filed.