Warehouse Associate - Returns

Parts Authority•San Bernardino, CA

3d•Onsite

About The Position

Parts Authority is hiring a Warehouse Returns Administrative Associate in San Bernardino, California. The role handles returned products and supports the reverse supply chain process for defective, damaged, excess, or unsellable inventory. The associate receives returns from drivers, opens boxes, verifies that returned items are correct and were sold by the company, and processes return requests and documentation for vendors.

Requirements

Accurately follow written and verbal directions.
Maintain individual productivity and quality standards according to department requirements.
Have basic warehouse, inventory management, or logistics experience.
Have working knowledge of computer hardware components, configurations, serial-number tracking, and product identification.
Understand return merchandise authorization, vendor returns, and shipping processes.
Organize work and prioritize competing demands.
Demonstrate attention to detail and accuracy in product verification, system transactions, data entry, and documentation.
Ability to follow, interpret, and reinforce standardized processes and work procedures.
Have troubleshooting, problem-solving, escalation, and root-cause-analysis abilities.
Have strong organizational and time-management skills and the ability to meet deadlines.
Communicate clearly and professionally with vendors and carriers.
Work independently while collaborating effectively with a team.
Be familiar with warehouse management systems (WMS), Gmail, RF scanners, and Microsoft Excel, Google Sheets, or data-entry software.
Lift, push, pull, or move objects weighing 10–50 pounds regularly and occasionally lift or move objects weighing up to 100 pounds; hardware and packages weighing up to 50 pounds must be movable with or without reasonable accommodation.
Frequently stand, walk, stoop, kneel, crouch, crawl, and reach; occasionally sit, climb ladders or stairs, or balance.
Have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Be able to work in conditions that may involve temperature changes and narrow aisles or passageways.

Responsibilities

Receive returns from drivers and open boxes to verify returned items and confirm they were sold by the company.
Process Return Merchandise Authorization (RMA) requests and vendor returns.
Submit RMA requests to vendors through portals, email, or required documentation.
Review department negative purchase orders for completeness, accuracy, and compliance with vendor requirements.
Maintain accurate records of RMA submissions, approvals, and status changes.
Ensure forms, confirmations, labels, shipping records, and other required documentation are complete and properly filed.