Warehouse Returns Supervisor

Parts Authority•Olive Branch, MS

About The Position

Parts Authority is seeking a professional, self-motivated Warehouse Returns Supervisor to guide and direct staff in an efficient and timely manner in a high-volume, fast-paced warehouse environment. The role oversees the returns process, helps solve problems, enters accurate return information on customer accounts, and performs general warehouse duties, including cleanup. The supervisor supports the Returns Manager with prioritizing returns and with scheduling, monitoring, training, and disciplining department staff. The position is responsible for maintaining productivity, service, safety, quality, cleanliness, and organization, while coordinating with warehouse personnel and other departments.

Requirements

Accurately follow written and verbal directions.
Safety management and reporting skills.
Dependability.
Ability to analyze information and deal with complexity.
Deadline-oriented time management and organizational skills.
Attention to detail.
Strong communication and interpersonal skills.
Ability to work well under pressure and with other staff members and supervisors.
Computer literacy, including Microsoft Office, Excel spreadsheets, Word, and Outlook.
Open availability and flexibility to work various shifts.
Ability to maintain and promote workplace safety.
Ability to secure and transfer cash or other assets.

Responsibilities

Help, guide, and direct staff members efficiently and in a timely manner, and solve problems.
Process product returns and enter accurate return information on customer accounts.
Perform general warehouse duties and warehouse cleanup.
Maintain a high level of receiving productivity and efficiency.
Take ownership of department goals and monitor daily reports.
Manage team members' workloads appropriately.
Ensure team members and leads follow proper procedures and achieve safety, productivity, and quality goals.
Manage employee relations issues, including coaching, counseling, and corrective action.
Assist in training new associates.
Promote exceptional customer service and maintain cross-functional and interdepartmental communication.
Direct the sorting, packing, and processing of returns to meet customer deadlines.
Assist the Returns Manager with navigating and prioritizing returns.
Assist the Returns Manager with scheduling, monitoring, training, and discipline of department staff.
Frequently monitor customer returns and emails to help ensure customer satisfaction.
Keep work areas clean and clear of safety hazards.
Lead and supervise returns associates; counsel, record, and discipline associates as necessary.
Maintain cleanliness, organization, and safety throughout the receiving department.
Ensure safety and compliance practices meet DOT and OSHA standards.
Ensure 5S warehouse principles are routinely administered and followed.
Direct the movement of shipments from the shipping and receiving platform to storage and work areas.
Perform other duties assigned by the department Manager.