Warehouse Returns Supervisor

Parts Authority•Olive Branch, MS

About The Position

Parts Authority is seeking a professional, self-motivated Warehouse Returns Supervisor to lead the returns team in a high-volume, fast-paced warehouse environment. The supervisor helps, guides, and directs staff, supports the processing of product returns, addresses problems, and works with warehouse personnel on other operational needs. The role includes entering accurate return information on customer accounts, answering questions, performing general warehouse duties, and maintaining clean work areas. The supervisor oversees return sorting, packing, and processing to meet customer deadlines, and works with the Returns Manager to prioritize returns and manage department staffing. The position also supports training and employee relations, promotes exceptional customer service and effective communication, and helps ensure that safety, productivity, quality, and department goals are met. The supervisor maintains organization and cleanliness in the receiving department, follows warehouse 5S principles, and helps ensure safety and compliance practices meet DOT and OSHA standards.

Requirements

Ability to follow written and verbal directions accurately.
Safety management report skills.
Dependability.
Ability to analyze information and deal with complexity.
Deadline-oriented time management and organizational skills.
Attention to detail.
Strong communication and interpersonal skills.
Ability to work well under pressure and with other staff members and supervisors.
Computer literacy, including Microsoft Office, Excel, Word, and Outlook.
Open availability and flexibility to work various shifts.
Ability to maintain and promote workplace safety.
Ability to secure and transfer cash or other assets.

Responsibilities

Help, guide, and direct staff members efficiently and in a timely manner, and solve problems.
Process product returns and coordinate with warehouse personnel on other operational responsibilities.
Answer questions and enter accurate return information on customer accounts.
Perform general warehouse duties and warehouse cleanup.
Maintain receiving productivity and efficiency, take ownership of department goals, and monitor daily reports.
Manage team members’ workloads and ensure staff follow proper procedures and meet safety, productivity, and quality goals.
Manage employee relations issues, including coaching, counseling, corrective action, and discipline as necessary.
Assist with training new associates.
Promote exceptional customer service and maintain cross-functional and interdepartmental communication.
Direct and oversee sorting, packing, and processing returns to meet customer deadlines.
Assist the Returns Manager with navigating and prioritizing returns and with scheduling, monitoring, training, and discipline of department staff.
Monitor customer returns and emails frequently to ensure customer satisfaction.
Keep work areas clean, organized, and free of safety hazards.
Lead and supervise returns associates; counsel, document, and discipline associates as necessary.
Maintain safety and compliance practices that meet DOT and OSHA standards and ensure warehouse 5S principles are followed routinely.
Direct the movement of shipments from the shipping and receiving platform to storage and work areas.
Perform other duties assigned by the department Manager.
Maintain and promote workplace safety and secure and transfer cash or other assets.