Warehouse Operations Supervisor

Vista Fulfillment Group•Santee, CA

17d•Onsite

About The Position

Vista Fulfillment Group is seeking an experienced, tech-savvy Warehouse Operations Supervisor to oversee approximately 15 warehouse employees and ensure daily work is completed safely, accurately, and on time. The supervisor assigns work, monitors progress, manages priorities, coaches employees, and removes obstacles to meeting targets. The role ensures employees have functioning equipment, clear instructions, and appropriate support throughout the day. The warehouse uses digital workflows and proprietary order and warehouse management software to confirm orders, receive inventory, pick and pack shipments, manifest pallets, and coordinate freight shipping. The supervisor manages people and work through these systems, investigates problems, uses data to make decisions, and works with developers to communicate operational needs, recommend practical changes, and put workflow improvements into use. The position is on-site in Santee, California, and reports to the Warehouse Manager.

Requirements

At least four years of experience directly supervising 10 or more employees in warehouse, fulfillment, distribution, or logistics operations.
Demonstrated responsibility for assigning work, managing performance, training staff, and meeting operational targets.
Strong working knowledge of receiving, inventory control, replenishment, picking, packing, and shipping.
Strong practical technology skills, including the ability to learn unfamiliar software and troubleshoot common hardware and connectivity issues.
Experience using WMS, OMS, ERP, or similar systems to manage daily operations, track work, and investigate exceptions.
Excel proficiency, including PivotTables, IF statements, VLOOKUP or XLOOKUP, and working with large datasets.
Experience improving procedures and managing operational projects through completion.
Ability to prioritize quickly, solve problems independently, and recognize when an issue needs escalation.
Clear, respectful communication with warehouse employees, management, and technical teams.
Experience operating forklifts and pallet jacks, and ability to complete required workplace training and certification.
Ability to work on-site and perform hands-on warehouse duties as needed.
Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Industrial Engineering, Information Systems, or a closely related field.
Preparedness to demonstrate Excel skills and explain approaches to common warehouse leadership, workflow, and equipment problems during the interview process.

Nice To Haves

Experience supervising a warehouse team of approximately 15 or more employees.
Experience in e-commerce fulfillment, pallet manifesting, and freight shipping.
Experience working with developers or IT teams to resolve operational problems or improve workflows.
Experience setting up or supporting shared printers, scanners, tablets, and shipping workstations.
Experience in beverage alcohol fulfillment or other regulated logistics environments.

Responsibilities

Direct the daily work of approximately 15 warehouse employees across receiving, put-away, inventory, replenishment, picking, packing, and shipping.
Assign responsibilities, communicate priorities, and ensure employees understand required tasks and deadlines.
Monitor progress against daily targets, shipping deadlines, accuracy standards, and workload priorities; adjust staffing and assignments as conditions change.
Maintain an active floor presence, identify obstacles, and resolve issues before they cause larger delays.
Train and coach employees, address performance issues, and follow through on accountability.
Work alongside the team when needed while maintaining oversight of warehouse operations.
Keep the Warehouse Manager informed of results, staffing needs, delays, and issues requiring attention.
Learn and use the warehouse management system (WMS), order management system (OMS), and related operational software.
Ensure employees complete required digital steps, including scans, confirmations, inventory movements, packing records, pallet manifests, and shipping updates.
Monitor system and physical activity to identify incomplete work, missed steps, and discrepancies; investigate workflow interruptions and determine their causes.
Improve procedures and workflows, work with developers on needed software changes, help test changes, and train employees on updated workflows.
Ensure employees and workstations have required printers, scanners, tablets, computers, and Wi-Fi; coordinate equipment deployment, setup, replacement, and availability.
Monitor assigned devices, equipment condition, and spare equipment needs; troubleshoot routine hardware and connectivity problems and escalate technical issues when necessary.
Use Excel and system reports to analyze orders, inventory, backlogs, productivity, and operational exceptions.
Compare report data, identify discrepancies, and turn findings into team actions; monitor workload completion, order aging, inventory accuracy, and other targets with the Warehouse Manager.
Help define useful dashboards and alerts and lead operational improvement projects with clear owners, deadlines, and follow-through.
Oversee cycle counts, bin accuracy, replenishment, and investigation of inventory discrepancies; ensure physical inventory movements are accurately reflected in the system.
Maintain clean, organized work areas, enforce safe operating procedures, verify equipment checks, and address maintenance and safety concerns.
Operate forklifts, pallet jacks, and other warehouse equipment as needed.