Warehouse Operations Manager, B2B

Exol • Jackson, GA

6d • Onsite

About The Position

Exol is seeking a Warehouse Operations Manager, B2B to own end-to-end operational performance at its Jackson, Georgia warehouse. The role leads teams and workflows, ensures safety and quality, partners with automation system owners, and serves as a link between facility operations and leadership. It is accountable for KPIs, continuous improvement, employee development, and customer satisfaction, and reports to the Director of Operations (or similar). The position oversees receiving, put-away, picking and packing, shipping, returns, and value-added services; manages staffing, scheduling, and operational costs; and works cross-functionally to align operations with customer needs and corporate goals.

The role is based in the warehouse, with time spent both on the floor and in the office. Travel may be required up to 10% of the time, including travel to client and customer locations. Work may involve multiple shifts or being on call depending on operational demands, as well as extended periods of walking and standing, climbing stairs or ladders, and exposure to warehouse conditions such as temperature variations and noise.

Requirements

• At least 8 years of experience in a high-volume warehouse or distribution center environment.
• At least 2 years of management experience.
• Demonstrated track record managing performance metrics, labor management, continuous improvement, and safety.
• Strong leadership, communication, and people-management skills, including the ability to motivate, coach, and develop talent.
• Analytical ability to interpret data, identify trends, and drive decisions.
• Lean/Kaizen mindset and comfort leading change and process improvement.
• Strong problem-solving skills and ability to respond quickly to operational issues and escalations.
• Knowledge of warehouse management systems (WMS), ERP, and automated equipment controls.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Strong interpersonal and collaboration skills, including the ability to work with operations staff, technology teams, customers, and senior leadership.
• Proficiency with Microsoft Office, including Excel and PowerPoint, and data visualization tools.
• Valid driver’s license and ability to drive and/or fly to client and other customer locations.
• Ability to walk and stand for extended periods, climb stairs and ladders, and tolerate warehouse environmental conditions such as temperature variations and noise.

Nice To Haves

• Bachelor’s degree in supply chain, logistics, business administration, or a related field, or equivalent experience.
• Experience with automation or robotic systems.
• Experience working with large teams of 100 or more employees across multiple shifts.

Responsibilities

• Oversee daily warehouse operations, including receiving, put-away, picking and packing, shipping, returns, and value-added services.
• Enforce safety policies, lead safety meetings, conduct audits, and drive corrective actions.
• Manage labor and resource planning, including staffing, shift scheduling, overtime control, and productivity monitoring.
• Drive performance metrics, including OEE, on-time shipping, inventory accuracy, order-cycle time, shrinkage, and cost per unit.
• Partner with automation and technology teams to integrate robotics and AI tools into workflows, monitor system uptime, and troubleshoot operational issues.
• Lead continuous improvement initiatives by identifying waste, implementing lean practices, standardizing work, and conducting root-cause analysis.
• Develop, coach, and mentor supervisors and leads; set goals, conduct performance reviews, and foster engagement and retention.
• Collaborate with maintenance, IT, safety, HR, customer service, and supply-chain teams to align operations with customer needs and corporate goals.
• Maintain the operational budget and cost controls for labor, equipment, utilities, and consumables.
• Ensure compliance with company policies and regulatory requirements, including OSHA, DOT, and environmental requirements.
• Prepare and present KPI dashboards, trend analyses, and improvement plans to senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager