Warehouse Operations Manager, B2B

Exol•Wilmer, TX

12d•$95,000 - $130,900•Onsite

About The Position

Exol is seeking a Warehouse Operations Manager, B2B, to own end-to-end operational performance at its Wilmer, Texas warehouse. The role leads teams and workflows, ensures safety and quality, partners with automation system owners, and connects facility operations with leadership. It is accountable for KPIs, continuous improvement, employee development, and customer satisfaction, and reports to the Director of Operations (or similar). The position oversees receiving, put-away, picking and packing, shipping, returns, and value-added services. It manages staffing, shift scheduling, overtime, productivity, budgets, and cost controls while monitoring operational performance and compliance. The manager works with automation and technology teams to integrate robotics and AI tools, monitor uptime, and resolve operational issues; leads process improvement; develops supervisors and leads; collaborates across departments; and presents KPI and improvement reports to senior leadership. This is an in-warehouse role with time spent both on the floor and in the office. Travel may be required up to 10% of the time. The role may require flexibility across day, swing, and night shifts or on-call availability depending on operational needs. The posted base salary range is $95,000–$130,900. Compensation may vary based on job-related knowledge, skills, and experience. The package includes medical, dental, vision, disability, 401(k), PTO, and/or other benefits.

Requirements

Bachelor’s degree in supply chain, logistics, business administration, or a related field, or equivalent experience.
At least 8 years of experience in a high-volume warehouse or distribution center environment.
At least 2 years of management experience.
Demonstrated track record managing performance metrics, labor, continuous improvement, and safety.
Strong leadership, communication, and people-management skills, including the ability to motivate, coach, and develop talent.
Ability to interpret data, identify trends, and make data-informed decisions.
Lean/Kaizen mindset and comfort leading change and process improvement.
Strong problem-solving skills and ability to respond quickly to operational issues and escalations.
Knowledge of warehouse management systems (WMS), ERP, and automated equipment controls.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Strong interpersonal and collaboration skills, including the ability to interact with operations staff, technology teams, customers, and senior leadership.
Proficiency with Microsoft Office, including Excel and PowerPoint, and data visualization tools.
Valid driver’s license and ability to drive and/or fly to client and other customer locations.
Ability to walk and stand for extended periods, climb stairs and ladders, and tolerate warehouse conditions such as temperature variations and noise.

Nice To Haves

Experience with automation or robotic systems is strongly preferred.
Experience working with large teams of 100 or more employees across multiple shifts is a plus.
Bachelor’s degree in supply chain, logistics, business administration, or a related field is preferred; equivalent experience is also accepted.

Responsibilities

Oversee daily warehouse operations, including receiving, put-away, picking and packing, shipping, returns, and value-added services.
Enforce safety policies, lead safety meetings, conduct audits, and drive corrective actions.
Plan labor and resources, including staffing, shift scheduling, overtime control, and productivity monitoring.
Manage performance metrics such as OEE, on-time shipping, inventory accuracy, order-cycle time, shrinkage, and cost per unit.
Partner with automation and technology teams to integrate robotics and AI tools into workflows, monitor system uptime, and troubleshoot operational issues.
Lead continuous improvement by identifying waste, implementing lean practices, standardizing work, and conducting root-cause analysis.
Develop, coach, and mentor supervisors and leads; set goals, conduct performance reviews, and foster engagement and retention.
Collaborate with maintenance, IT, safety, HR, customer service, and supply-chain teams to align operations with customer needs and corporate goals.
Maintain the operational budget and cost controls for labor, equipment, utilities, and consumables.
Ensure compliance with company policies and regulatory requirements, including OSHA, DOT, and environmental requirements.
Prepare and present KPI dashboards, trend analyses, and improvement plans to senior leadership.